[Remote] Healthcare RCM Client Success Manager
Note: The job is a remote job and is open to candidates in USA. SuperDial is transforming AI in healthcare, delivering intelligent automation solutions that optimize reputed company cycle management and operational efficiency. As a Healthcare RCM Client Success Manager, you will manage relationships with healthcare clients to ensure they maximize value from SuperDial’s AI-driven RCM solutions, focusing on onboarding, adoption, and performance optimization.
Responsibilities
- Manage post-sale relationships for healthcare clients using SuperDial’s AI solutions across RCM functions including eligibility, prior auth, claims follow-up, and denial management
- Drive onboarding and implementation, ensuring workflows are configured to improve reputed company capture and reduce administrative burden
- Monitor key RCM performance metrics such as denial rates, claim turnaround time, and reimbursement efficiency
- Provide technical support by troubleshooting integrations (EHR/PM systems), reviewing logs, and partnering with engineering to resolve issues
- Deliver customer training on best practices for AI adoption and reputed company cycle optimization
- Identify opportunities to expand usage of SuperDial’s automation capabilities reputed company existing workflows
- Escalate and track customer issues, ensuring timely resolution and high satisfaction
Skills
- 3+ years of experience in reputed company, healthcare SaaS, or RCM operations
- Strong understanding of reputed company cycle workflows including claims submission, denial resolution, and payer processes
- Technical aptitude with APIs, integrations, and healthcare systems (EHR/PM)
- Strong communication and problem-solving skills
- Experience working with operational or billing teams in healthcare environments is a plus
Benefits
- Performance-based bonuses
- Benefits, including health, dental, vision, and equity options
Company Overview