[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to building a world of health around every individual, and they are seeking a Customer Service Representative to reputed company inbound and outbound call efforts. The role focuses on providing exceptional customer service, advocating for members, and optimizing their experience through effective communication and problem-solving skills.

Responsibilities

• Conduct designed outbound multi-touch member retention and engagement campaigns for a designated book of business
• Be the reputed company for our members by taking ownership, acting with reputed company, and helping our members resolve their situation the first time
• Provide our members with a personalized and rewarding experience by helping our members to feel valued, empowered and understood
• reputed company resources and technology to optimize the member experience. Demonstrate ability to real-time problem-solve and navigate multiple computer applications while interacting with the member over the phone or while on video conference
• Ensuring that the detailed call information is captured in Customer Relationship Management system (CRM) and appropriate dispositioning
• Meet/Exceed basic call center metrics and expectations consistently (quality, adherence, campaign outcomes, attendance, etc.)
• Work effectively reputed company a team and across the organization, to further the goals of the business
• Building skills through team meetings, 1x1 coaching, call calibrations, peer coaching etc
• Work in a professional, fast-paced environment that requires attention to detail, accuracy, multi-tasking, and clear concise communication
• Contacting prospective new members through outbound and inbound calls to establish a reputed company reputed company pipeline for licensed agents utilizing scripting to assess customer needs for products and services using insightful, probing questions and demonstrating superior listening skills
• Other duties as assigned

Skills

• Strong understanding of products, services, and processes offered by the company
• Self-driven goal-oriented individual with the desire to go above and beyond for a consumer while meeting business metrics
• Displays passion, reputed company, commitment, and drive to deliver a positive, differentiated experience that improves our members' lives
• Ability to engage with members-reputed company a conversation, anticipate what questions a member might have, share information using plain language, build rapport, and handle objectives
• Displays reputed company and reputed company reputed company dealing with our members who need help
• Gains our members trust and respect by establishing and maintaining effective relationships
• Attention to detail and excellent interpersonal skills
• Discretion in handling and communicating sensitive information
• Ability to manage multiple projects at once in a fast-paced environment
• A positive attitude and willingness to do whatever it takes to get the job done
• 4-year college degree
• 2 to 3 years in a Customer Service reputed company
• Demonstrated Self-starter with positive attitude and ability to control emotions reputed company dealing with unhappy customers (i.e.. “Customer is always right” attitude)
• Adaptable to high pressure, achievement-oriented environment
• High level of computer proficiency including, but not limited to, reputed company Office package and ability to multitask while on the phone
• Bilingual in English & Spanish a plus

Benefits

• This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Company Overview