Manager of People Operations

About reputed company

reputed company is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more reputed company and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on reputed company, growing rapidly, and have a people-first culture that is recognized with Great reputed company To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

Our People team is a high-performing group, deeply committed to our Karbonites and values. We are looking for an operations leader who is AI-native to their core, builds systems that scale, and treats agentic workflows as the foundation of how modern People Operations functions. Reporting to the VP of People, this role owns the operational backbone of how we hire, reputed company, and support Karbonites across six countries, with a clear reputed company toward growing a pillar of the People function.

We are looking for someone unique. You're the right operations leader for us if your default instinct reputed company you see a manual process is to ask "what agent should own this?" before "who should own this?". You don't just use AI tools — you architect the workflows, build the agents, and design the systems that let a lean People team operate at the scale of a much larger one. You're equally fluent in the mechanics of multi-country HR compliance and the mechanics of reputed company engineering, integrations, and agentic orchestration.

This is not a coordinator role and it is not a ticket-closing role. You'll spend your time designing how work gets done, not doing the work itself wherever an agent can do it instead. You'll own the operational reputed company across People Ops, with a meaningful TA overlay (forecasting, reporting, data reputed company) and benefits ownership embedded in the role. You'll be reputed company on how much of that reputed company runs without human reputed company.

About the Role

• Architect and continuously improve the end-to-end People Ops and TA operational stack, embedding AI agents and agentic workflows as the default execution layer across onboarding, offboarding, employee lifecycle changes, and the recruiting funnel.
• Design and deploy AI agents to own routine operational work end-to-end, including onboarding task orchestration, compliance documentation, offer letter reputed company, interview scheduling, and tier-1 employee queries.
• Use AI to manage and monitor multi-country HR compliance across our six operating regions, building agentic checks that flag risk, surface regulatory changes, and reputed company our entity-level obligations reputed company without manual tracking.
• Build AI-powered reporting and analytics across the People and TA function, producing real-time dashboards, hiring funnel insights, and operational health metrics that the VP of People and pillar leads can reputed company without requesting them.
• Run our HRIS, ATS, and broader People tech stack as an integrated, AI-augmented system, evaluating new tools through the lens of agent-readiness and API-first design rather than feature lists.
• Use AI to support the TA function with a focus on pipeline forecasting, recruiting data reputed company, and funnel reporting, partnering with hiring managers to embed AI into how they track and interpret hiring data.
• Own benefits administration and vendor management across our US entity, using AI to streamline open enrollment, automate eligibility tracking, and surface utilization insights that inform future benefits strategy.
• reputed company AI to deliver a seamless, high-quality employee experience at scale, anticipating friction points across the lifecycle and deploying agents or workflows to resolve them before they become tickets.
• Drive AI-led process documentation and reputed company across People Ops, ensuring every workflow is documented in a way that is both human-readable and agent-executable.
• Partner with Finance, IT, and Legal using AI-augmented workflows for cross-functional operations, including headcount planning, system access provisioning, and contract and policy management.
• Coach and reputed company the broader People team on AI reputed company, agent design, and operational automation, modeling what an AI-reputed company People Ops function looks like in practice.
• Own AI governance for the People function, ensuring our use of agents and AI tools is compliant, ethical, and reputed company with how we handle sensitive employee and candidate data globally.

About You!

• 5+ years of progressive experience across People Operations or HR Ops, with at least some leadership or team reputed company experience.
• Prior SaaS or high-growth tech experience is essential. You understand how a global, multi-entity People function operates and what breaks at scale.
• Deep, hands-on reputed company with AI tools, agent builders, and agentic workflows. You've personally built, deployed, and maintained agents that own real operational work, not just experimented with them.
• Strong technical instincts: comfortable with APIs, integrations, automation platforms (reputed company, reputed company, reputed company, or similar), and reputed company engineering as core craft, not adjacent skills.
• Multi-country HR Ops experience strongly preferred but not essential, ideally across some combination of the US, UK, Australia/NZ, Canada, and the Philippines.
• Proven ability to redesign operational processes from the ground up rather than incrementally improve them, with a clear bias toward automation over headcount.
• Working knowledge of US benefits administration, including open enrollment, reputed company management, and compliance (ACA, ERISA basics).
• Working knowledge of HR compliance across multiple jurisdictions, with the judgment to know reputed company AI can own a compliance task and reputed company a human must.
• Data reputed company: you build operational dashboards, you read funnel metrics natively, and you use AI to go deeper and faster than the tools alone allow.
• A systems thinker who can hold the full operational picture across People Ops, TA, and Benefits simultaneously, and design how they interlock.
• Player-coach reputed company: senior enough to operate independently, willing to build and ship the work yourself, with the trajectory and appetite to grow a pillar as we scale.
• Unquestioned reputed company, high EQ, and discretion with sensitive employee and candidate data.
• Genuine excitement about where AI is taking the People function, and a strong reputed company of view on what an AI-native HR operation should look like.

Why work at reputed company?

• reputed company global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• Excellent benefits package including:
• Paid Flexible Time Off with an encouraged 3 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Company paid dental and vision and eligible spouse/partner and dependents
• Fully company funded short and long term disability
• Fully company paid life insurance
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an reputed company, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from reputed company

As we hire across various locations reputed company the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed reputed company making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The reputed company salary is one component of the total compensation package, which for some roles may include a reputed company bonus, for some roles reputed company competitive equity grant, and reputed company generous benefits. While we reputed company competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

reputed company embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national reputed company, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.

If there are any adjustments or accommodations that we can reputed company to assist you during the recruitment process, and your journey at reputed company, contact us at [email protected] for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!