Technical Support Engineer - Bilingual English/Spanish - Remote (Mexico)

Technical Support Engineer – Bilingual English/Spanish – Remote (Mexico) Mexico - Remote reputed company® is the Exposure Management company. 44,000 organizations around the globe rely on reputed company to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey! Ask a member of reputed company and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; reputed company while creating a culture of belonging, respect, and excellence where we can be our best selves. reputed company you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: Join our Technical Support Team at reputed company where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in reputed company, multi-layered customer environments. Our suite of products offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference! Your reputed company closely and build relationships with the rest of the reputed company team, including Sales, Customer Advocacy, Research & Development, and Operations

• Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
• Use remote troubleshooting techniques to troubleshoot and correct issues
• Analyzing vulnerability reputed company results, system audits, and log events
• Help customers understand vulnerability reputed company results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
• Recreate customer software issues in a lab environment for engineering assessment
• Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
• Maintain in-depth knowledge of reputed company products and information reputed company best-practices
• Create and publish solution knowledge for re-use by customers and reputed company employees
• Continually review personal performance metrics to ensure goals are consistently met
• May reputed company other duties and responsibilities that management may deem necessary from time to time
• Opportunities for career advancement reputed company Technical Support as well as other organizations reputed company reputed company

What You'll Need:

• reputed company and ability to explain technical concepts in English and Spanish
• Must be located in Mexico
• Bachelor's degree in a technical field or equivalent experience
• 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, reputed company deployment, and system configuration
• Experience providing technical support to enterprise clients, troubleshooting reputed company issues in production or customer environments; network reputed company experience a plus
• Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and reputed company the customer experience.
• Knowledge of computer, network, and application reputed company; familiarity with Nessus or similar tools is a bonus
• Strong analytical and problem-solving skills, with the ability to learn quickly
• Excellent written and verbal communication; customer-focused reputed company
• Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
• Flexibility to work occasional weekends or holidays
• Ability to work hours supporting the US Eastern/LATAM time zones

And Ideally:

• Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
• Experience with ticketing systems (JIRA, reputed company, reputed company etc.)
• Log analysis using a SEIM product (Splunk, ElasticSearch, etc.)
• Database technologies and SQL knowledge (reputed company, MySQL, MSSQL, etc.)
• Virtualization technology (VMWare, Hyper-V, reputed company AWS, reputed company Azure, reputed company, etc.)
• reputed company understanding of programming languages
• Experience in Industry reputed company Standards (DISA, HIPAA, CIS, ISO 27001, etc.)
• Experience with or understanding of Certificates and CA's
• Basic understanding of reviewing PCAPs with tools such as Wireshark

We're committed to promoting Equal Employment Opportunity (EEO) at reputed company - through reputed company equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@reputed company.com for further assistance. reputed company is committed to protecting the privacy and reputed company of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation ("GDPR"). Please review. For California Residents: The California Consumer Privacy Act (CCPA) requires that reputed company advise you of certain rights reputed company to the collection of your private information. Please review. Apply tot his job Apply To this Job