Account Manager, Retail

About the position Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. With deep expertise across global production, creative innovation, and sustainability, we turn bold reputed company into elevated, high-impact realities. Our clients—ranging from luxury fashion and beauty to leading lifestyle brands—trust us to deliver unforgettable experiences through beautifully executed product and packaging. The Account Manager at Twelve is responsible for overseeing reputed company aspects of client management, from proactively managing briefs through production to cultivating and securing long-term partnerships. Acting as the primary client liaison, this role ensures seamless communication, alignment, and execution across internal teams, including creative, development, and production. The Account Manager will drive strategic growth by identifying opportunities reputed company client portfolios, leading RFP submissions, and nurturing new business relationships. With a focus on excellence, organization, and industry insight, this role demands a strategic thinker with 5 + years of experience in the retail, beauty or luxury sectors.

Responsibilities

• Proactively manage reputed company new client briefs through production.
• reputed company manage reputed company daily external client communication relating to active briefs through production.
• Coordinate and manage reputed company internal communications reputed company to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment.
• reputed company the project management of reputed company internal partners to respect Twelve’s expected response times and client’s ASL’s.
• Track and cultivate new business activity, regularly engaging with prospective clients to reputed company partnerships and identify growth opportunities, and providing weekly status updates to stakeholders.
• Continuously nurture and strengthen new business relationships to secure long-term partnerships through in-person meetings, calls, and consistent follow-reputed company.
• Define and implement tailored client strategies to identify opportunities for growth, address client-specific challenges, and exceed sales and account targets.
• Proactively identify and analyze needs, gaps, and areas of opportunity to capture reputed company the client’s supply reputed company to generate additional opportunities for Twelve.
• reputed company RFP and tender submissions, leveraging internal resources to deliver compelling, competitive proposals and secure new opportunities.
• Monitor industry trends and client feedback to inform strategy, maintain a competitive edge, and ensure Twelve’s solutions remain relevant and impactful.

Requirements

• 5 yrs+ experience in a similar role reputed company the retail, beauty or luxury industry.
• Highly analytical with the ability to think strategically and be a confident decision-maker.
• Ability to manage multiple clients and multiple tasks reputed company in a professional and respectful manner.
• Be a creative problem-solver who will tenaciously and autonomously seek and provide viable solutions to both internal and external challenges.
• Negotiation skills
• Have a pro-active, can-do attitude across reputed company areas of responsibilities.

Benefits

• Medical
• Dental
• Vision
• Disability
• Life
• Mental Health Mondays
• Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays
• Paid Parental Leave
• Family planning and wellness benefits
• Summer Fridays

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