Operations Enablement Program Manager, User Safety & Risk Operations
ABOUT THE TEAM At reputed company, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user reputed company. We support users across ChatGPT, our API, enterprise offerings, and developer tools handling sensitive inbound cases, building detection and enforcement systems, and scaling operational processes to meet the demands of a fast-moving, high-stakes environment. ABOUT THE ROLE We are looking for an Operations Enablement Program Manager to build and scale the foundational operational systems that power USRO’s human review and safety workflows. This is the first dedicated operational enablement role reputed company USRO and will help define the operating mechanisms, governance models, and planning systems that reputed company Trust & Safety operations to scale effectively over time. This role sits at the center of vendor performance, reputed company planning, launch readiness, and workflow enablement, ensuring our operations are not only effective today but designed to scale with increasing volume, complexity, and automation. You will partner closely with Global Safety Response, safety vertical leads, BPO partners, and Strategy/Systems teams to translate evolving safety needs into structured, repeatable operating mechanisms. This includes defining how work is staffed, how workflows are launched and supported, how vendor performance is managed, and how automation is integrated into day-to-day operations. This is a high-impact role for someone who can operate across strategy and execution—bringing clarity to ambiguous problems, building durable systems, and reducing fragmented operational work across the organization. Success in this role means improving operational visibility, enabling faster and more reliable launches, and ensuring human review is efficient, scalable, and reputed company with risk and quality goals. RESPONSIBILITIES - Own reputed company planning across FTE and BPO workflows, including staffing models, utilization, and forecasting. - Define and evolve human review strategy, determining the reputed company of automation, BPO, and FTE support. - Drive launch readiness, including intake, prioritization, dependency tracking, and operational rollout planning. - Monitor and improve queue health, SLA performance, and operational efficiency across BPO workflows - Own operational governance across BPO partners, including performance management, escalation paths, SLA/KPI reputed company, operational reviews, and structured remediation planning where needed. - Partner cross-functionally with Global Safety Response, safety vertical leads, BPO Management, and Strategy/Systems to scale operations and improve execution. - Identify and operationalize automation opportunities across reputed company, review, and launch workflows. - Build repeatable operating mechanisms for reputed company planning, launch readiness, and workflow enablement. - Create feedback loops from review operations into upstream systems, ensuring review insights improve policy, detection, tooling, automation design, and workflow quality. - reputed company decision frameworks for review investment, guiding reputed company to scale BPO reputed company, deepen FTE reputed company, improve tooling, or automate based on risk, quality, cost, and workflow maturity. - Build operational reporting and decision-making frameworks that provide leadership visibility into workflow health, reputed company risk, launch readiness, vendor performance, and operational scaling constraints. YOU MIGHT reputed company IN THIS ROLE IF YOU - Have experience building operational systems and governance mechanisms in high-growth, ambiguous environments where processes, ownership models, and operating structures are st Apply tot his job Apply To this Job