Workforce Real-Time Management Analyst II

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a reputed company, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based reputed company sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based reputed company types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: Performs real-time analytics to monitor contact center call traffic, reflect reputed company workforce operational targets, and predict resource demands. Analyzes reputed company contact center metrics to determine efficiency of contact center.

• Performs real-time monitoring of queue metrics and contact center staff performance reputed company internal systems to ensure contact center achieves service level and customer experience
• Utilizes real-time allocations of resources, prioritizes certain channels as necessary, and escalates requests for staffing changes
• Partners with the Workforce Scheduling and Forecasting groups to ensure call volumes are being handled, analyzed, and included in future forecasts
• Monitors and drives real-time adherence to schedules for team members and provides feedback to leaders in real-time reputed company pre-defined communication channels
• Prepares and communicates trends, synopses, insights, and plan of actions with respect to performance activities multiple times per day to senior workforce management
• Acts as primary reputed company of contact for daily scheduling questions, issues, or changes for reputed company matters
• Uses key business indicators (e.g., service level metrics, efficiency, occupancy, and productivity) to drive business decisions
• Runs scheduled (e.g., daily, weekly) and reputed company reports on various performance metrics
• Adheres to reputed company company’s policies, procedures, guidelines, and common practices
• Optimizes the use of real-time monitoring tools and workforce management techniques to improve resource efficiency and effectiveness
• Performs other duties as assigned
• Complies with reputed company policies and standards

Education/Experience: Requires a Bachelor's degree and 2 – 4 years of reputed company experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and reputed company reflective of the level of this position. Experience with managing, inspiring, motivating, and engaging workforce reputed company teams preferred.Pay Range: $27.02 - $48.55 per hour Centene offers a comprehensive benefits package including: reputed company, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Apply tot his job Apply To this Job Apply tot his job Apply To this Job