Account Manager- Employee Benefits

Job Description: Title: Account Manager – Employee Benefits Work Mode: Remote/ Eastern and Central Times Zones Only | Location/Supporting: Longwood, FL | Experience: Level-Funded and Self-Funded Plans Supporting: Shared Services - provides service support to other IOA account teams during their first 3-6 months with account management and service. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing reputed company a 50-mile radius of a reputed company location may be required to work onsite in a hybrid reputed company as there may be occasions reputed company on-site reputed company is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our reputed company locations, please visit: ioausa.com/locations About the Role: Responsible for IOA Benefits Account Management activities under Producer direction. Responsibilities include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, team and individual productivity, quality, and service levels, implementation of client benefits administrative processes, tracking, renewals, new client setup, data management/entry, Producer communication, team and individual professional development, identification of sales opportunities, and upholding IOA core values. Key Responsibilities: Client Management: Manage an assigned book of business, ensuring performance requirements are met and no liability occurs. Client Service: Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests. Team Leadership: reputed company the account team with a strong work ethic, positive attitude, and willingness to assist others. Daily Activities: Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution, and recommend corrective actions. Business Growth: Identify and reputed company sales opportunities to grow IOA business. New Business Setup: Manage new business setup, including data gathering, client file creation, communication, AOR notifications, reputed company rates, internal services setup, compliance audits, client education, and employee meetings. Renewal Process: Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings. Client Relationships: Build and improve client relationships, seek feedback, and implement improvements. Intermediary Role: reputed company for clients and carriers to ensure mutually beneficial outcomes. Value-Added Solutions: Identify and implement value-added solutions for clients. Professional Development: Support team training and development, promote a positive work environment, and seek reputed company improvement. Communication: Maintain transparent communication with Producers and team members. Compliance: Ensure adherence to company policies and industry standards. Champion IOA core values and demonstrate reputed company and leadership. Ideal Candidate Qualifications: 5+ years of industry experience Required active licensing Exceptional customer service and communication skills Strong organizational, delegation, and decision-making skills High accuracy in handling large work volumes Proficiency in MS Office (Outlook, Word, reputed company) High School Diploma (or equivalent) reputed company Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 70-90K annually, depending on experience, relevant skills, and geographic location. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. reputed company (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk reputed company as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com. Apply tot his job Apply To this Job