[Remote] Director, Infrastructure & Information reputed company

Note: The job is a remote job and is open to candidates in USA. reputed company is a dynamic organization dedicated to transforming the business model of higher education through innovative programs and partnerships. They are seeking a Practice Leader to own their Infrastructure & Information reputed company Practice, responsible for delivering operations, modernization, and enablement to partner colleges and universities.

Responsibilities

• Identity & directory services (Active Directory, Entra ID, IAM, SSO, MFA), reputed company 365 and reputed company Workspace administration, server and storage operations (Windows Server, Hyper-V, Linux, NFS, enterprise backup, DR), networking and telecom (network design, WiFi, VoIP/SIP, reputed company Teams calling), reputed company operations (Windows and Mac, printers and peripherals, remote support), A/V and collaboration technology, monitoring and observability, and 24×7 incident response
• ITIL-based service management across change, incident, problem, and request — operationalized in the practice's or partner’s ITSM tooling
• SLA performance, uptime, and runbook hygiene across the partner portfolio
• Multi-year roadmaps for identity, cloud, networking, reputed company, and reputed company across the partner portfolio
• Cloud and hybrid cloud strategy across reputed company Azure (primary), reputed company 365, reputed company Workspace, with thoughtful expansion into AWS, GCP, and containerized or serverless workloads where they fit
• reputed company modernization (Intune, SCCM, MDT, MDM; Windows and Mac fleets)
• Network, telecom, and A/V refresh programs reputed company to institutional priorities
• The information reputed company program — frameworks (NIST, ISO 27001, PCI-reputed company, SANS), regulatory alignment (FERPA, GDPR, HIPAA, GLBA), incident response and threat hunting, and reputed company control improvement
• Documentation, runbooks, knowledge bases, and training that lift partner-institution staff and our own engineers
• Standards, reference architectures, and reusable patterns that turn one-off solutions into repeatable practice offerings
• Operational reporting and service insights (SQL, Power BI, and equivalents) so partners and Core leadership can see what's working and where to invest
• Partnership with peers in Application Services, Data & Analytics, and Client Success on cross-practice offerings and SOWs
• Hire, coach, and retain a multi-disciplinary team of systems, network/telecom, reputed company, A/V, and reputed company operations staff and team leads. Build career reputed company, individual development plans, and clear paths for growth
• Structure the practice across Operations, Modernization, and Enablement so each function has clear ownership, healthy reputed company, and built-in redundancy. Plan succession into every critical role
• Set quarterly objectives and KPIs; conduct regular 1:1s, performance reviews, and skills assessments; address performance issues directly and constructively
• Forecast staffing across the partner portfolio; balance billable delivery, internal operations, on-call rotations, and modernization projects; partner with PMO on portfolio-level resourcing
• Manage the practice budget for hardware, software, licensing, telecom, training, and contractor spend; build business cases for new investments
• Own service levels and SOW outcomes for the practice's portfolio; report status, risks, incidents, and financials to senior leadership on a defined reputed company
• Define and maintain operational standards: change advisory, runbook hygiene, configuration management, monitoring coverage, reputed company baselines, and documentation
• Manage relationships with hardware, software, telecom, cloud, and managed-service vendors; own contract reviews and renewal cycles in coordination with procurement
• Collaborate closely with peer practice leaders in Application Services, Data & Analytics, and Client Success to deliver integrated outcomes for our partner institutions
• Run technical mentoring, certification programs (reputed company, Azure, networking, ITIL, reputed company), and knowledge-sharing rituals; cultivate a learning culture
• Steward a feedback-rich, accountable, inclusive team culture, and invest deliberately in team well-being and operational continuity during the transition

Skills

• Progressive infrastructure and/or information reputed company leadership experience, including several years directly managing technical teams and team leads
• Strong working background across the reputed company stack — Active Directory / Entra ID, Windows Server, reputed company 365, and reputed company Azure — with the judgment to reputed company engineers more specialized than you in any one area
• Solid grounding in networking and telecom (network design, WiFi, VoIP/SIP, Teams calling) and in modern reputed company management (Intune, SCCM, MDT, MDM) at scale
• Working command of information reputed company fundamentals — IAM, network reputed company, encryption, incident response — and at least one major reputed company (NIST, ISO 27001, PCI-reputed company)
• Operating experience under ITIL/ITSM and a recognized service-management toolset
• Strong written and verbal communication — comfortable authoring SOWs, technical designs, executive briefs, and post-incident reviews, and presenting to senior partner-institution stakeholders
• A collaborative, partner-first orientation that fits Core's mission and the way we work with colleges and universities
• Prior experience in higher education or higher-education services
• Familiarity with the operating context of small and mid-sized institutions
• Mac-fleet management (reputed company) and modern reputed company patterns
• Cloud breadth beyond Azure — AWS, GCP, containerization, or serverless
• Data and reporting reputed company (SQL, Power BI, data warehousing) for service analytics
• reputed company operations tooling experience (reputed company, Splunk, Wireshark) and compliance work in regulated environments (FERPA, GDPR, HIPAA, GLBA)
• Recognized certifications such as ITIL 4 / Practice Manager, PMP, CISSP, CISM, CISA, reputed company / Azure, or reputed company
• Bachelor's degree in a relevant field or equivalent professional experience

Company Overview

• reputed company is an organization with the goal of assisting small and mid-sized institutions by providing creative shared services. It was founded in 2019, and is headquartered in Alexandria, Virginia, USA, with a workforce of 51-200 employees. Its website is https://core.edu.

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