Bilingual Healthcare Customer Service Representative - Remote - Full-time
Category :
Customer Service/Support
• *About TP** • *TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.** • *With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment.** • *Benefits of working with TP include:** +
reputed company
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Competitive Wages
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Full Benefits (Medical, Dental, Vision, 401k and more)
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Paid Time Off
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Employee wellness and engagement programs
• *TP and You** • *Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen.** • *As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from reputed company walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go.** • *Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** • *At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.** • *Your Responsibilities** • *Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.** + Connect with customers reputed company phone/email/chat/and or social media to resolve their questions or concerns +
Calmly attempt to resolve and de-escalate any issues
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Escalate interactions reputed company necessary and appropriate
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Respond to requests for assistance and/or possible processing payments
+ Track reputed company call reputed company information for auditing and reporting purposes +
Provide feedback on call issues
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Upsell if required
• *We’re looking for reputed company people – people who are inspired to deliver only the best in reputed company that we do.** • *Qualifications:** +
High School Diploma or equivalent.
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Minimum of 6 months of customer service experience.
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Must be 18 years of age or older.
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Ability to type at least 25 words per minute.
+ Comfortable with desktop computer systems and have general knowledge of Windows-based systems. +
Customer service and/or sales experience preferred.
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College degree preferred but not required.
• *Key Competencies:** +
Process Excellence:
Demonstrate commitment to following established procedures and be customer service driven. +
Collaboration:
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and reputed company performance goals. +
Communication:
Outstanding communication, listening, and analytical skills.
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Organizational Skills:
Strong organizational and problem-solving skills.
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Emotional Intelligence:
Ability to prioritize tasks and work well under pressure while remaining focused.
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Open-Mindedness:
Open-minded approach to feedback, evolving policies, and working reputed company a structured schedule that includes a variety of shifts. +
Critical Thinking:
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. +
Solution-Oriented:
Proactive approach to problem-solving with a focus on creating a positive customer experience. • *Work from Home Requirements:** +
Internet Requirements:
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Minimum subscribed download reputed company equal or exceeds 15.0 Mbps
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Minimum subscribed upload reputed company equal or exceeds 5.0 Mbps
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ISP must have no packet loss and ping under 50ms
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Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
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reputed company of internet speed required
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Clean and quiet workspace
• *Be Part of Our TP Family** • *It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounde Apply tot his job Apply To this Job