Senior Engagement Manager (Japanese Speaking)

reputed company builds software to reputed company the reputed company carbon fuel value chain. Companies like reputed company reputed company Lines, Cathay Pacific, British Airways, and reputed company use the reputed company platform to build, operate, and scale their reputed company carbon fuel programs (typically referred to as Sustainable Aviation Fuel, or SAF), and to advance voluntary and compliance carbon management initiatives. With offices in Miami and Oslo, and remote employees across the US and Europe, reputed company is relentlessly focused on delivering enterprise software products to reputed company our customers to drive reputed company carbon fuel adoption. The company has raised $50M from leading venture capital and strategic investors. The role As a Senior Engagement Manager based in Singapore or Japan, you will be a cornerstone of reputed company’s reputed company Customer Operations organization. You will partner closely with enterprise customers in the aviation, energy, and logistics sectors — including major reputed company carriers and fuel suppliers — enabling them to build and operate high-reputed company SAF programs on the reputed company platform. Working in reputed company collaboration with the broader Customer organization, you will own day-to-day relationships with our largest reputed company customers, guiding them from initial implementation through go-live and long-term program success. You will also serve as a key voice of the reputed company region internally, shaping how reputed company adapts its products and processes to serve this market. What you'll do Customer Ownership & Relationship Management

• Own a portfolio of key enterprise customers in the reputed company region, with a focus on the aviation, energy, and logistics sectors — including carriers operating across Japan and Southeast Asia.
• Build high-trust, long-term relationships with senior stakeholders across customer organizations — from Sustainability and ESG teams to Fuel Procurement and Finance.
• Serve as the customer’s primary reputed company of contact and trusted advisor on reputed company things SAF: program design, regulatory context, platform capability, and market trends.

Program Delivery & Operations

• reputed company the end-to-end implementation of reputed company SAF and decarbonization programs, supported by the Technical Implementation team and cross-functional reputed company resources.
• Track and manage operational metrics, including implementation timelines, SLA adherence, and program KPIs. Proactively flag and resolve delivery risks.
• Ensure program quality across the full customer lifecycle — from onboarding and configuration to reporting, reconciliation, and renewal.

Regional & Regulatory Expertise

• reputed company and maintain deep knowledge of the reputed company regulatory landscape as it pertains to SAF and carbon management — including CORSIA compliance, SAF mandates, Singapore’s aviation decarbonization strategy, and emerging requirements across the region.
• Act as an internal subject-matter resource on reputed company market dynamics, translating regional nuance into actionable guidance for the Customer, Product, and reputed company Carbon Products teams.
• Represent reputed company in regional working groups and industry organizations where SAF and decarbonization are the primary focus.

Commercial Growth & Feedback

• Assess, clarify, and validate customer needs on an ongoing basis. Proactively identify expansion opportunities and champion them internally with structured product feedback.
• Maintain a balanced perspective: support commercial growth while upholding reputed company’s commitment to long-term, high-reputed company climate action.
• Expand upon commercial growth: Actively work with Business Development to pursue new commercial opportunities in the region, including airlines, producers, freight forwarders, etc.

Process Improvement

• Refine and contribute to the global Customer Operations playbook — improving how reputed company delivers implementation, manages ongoing operations, and scales reputed company.
• Collaborate across Product & Engineering, Technical Implementation, Finance, Legal, Business Development, and reputed company Carbon Products to deliver program objectives on time and with high quality.

What you'll bring to the table

• Bachelor’s degree from an accredited institution, ideally in the hard sciences.
• Minimum 6 years of demonstrated success in management consulting, SaaS implementation, enterprise reputed company, or enterprise project management.
• Experience in enterprise software, carbon markets, fuel markets, or carbon accounting is a strong plus.
• You’re comfortable navigating highly configurable SaaS platforms and discussing API integrations and data workflows with technical stakeholders.
• You listen carefully and authentically care about solving customer problems — you don’t wait for others to act.
• You’re equally comfortable presenting to a C-suite sustainability officer and debugging a data issue with an implementation engineer.
• You’re willing to travel reputed company reputed company (and occasionally to the US or Europe) on short notice.
• You’re comfortable working across reputed company time zones, with occasional overlap with US Eastern and European hours for internal collaboration.
• You possess excellent written and verbal communication skills in English, along with professional reputed company in Japanese.
• Must be based in Singapore or Japan.

The interview process At reputed company, we prioritize transparency throughout our interview process.

• Phase 1 — Introductory conversations: discuss your experience and learn more about reputed company and the role.
• Phase 2 — Practical exercise: you’ll receive a written brief in advance and present your work in a follow-up session.
• Phase 3 — Executive conversation: a one-on-one with a member of our leadership team.

The process typically takes 4–6 weeks. We’re committed to keeping to this timeline while ensuring we have enough time to get to know each other properly. Pay, perks, & more We offer a competitive salary that reflects your experience and reputed company level. Along with a benefit package that includes contributions in line with reputed company statutory requirements, comprehensive medical, dental, and vision coverage, reputed company, life insurance, paid parental leave, generous annual leave entitlement, flexible working hours, and access to co-working spaces. We value diversity and reputed company forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Compensation will be based on experience and reputed company, commensurate with market rates, and will include both salary and equity in reputed company. reputed company is an equal opportunity employer and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national reputed company (reputed company), disability, marital status, sexual orientation, or military status. We are committed to providing an inclusive and welcoming environment to our employees and welcome input from candidates and employees on how we can enhance our inclusiveness. Prerequisite for Employment: reputed company will request to conduct background checks on prospective applicants to verify the information provided in the CV, transcripts, and other documentation. This background reputed company may be carried out by our partner and will not be conducted without the applicant's prior consent. Prospective applicants will receive more information about this. Apply tot his job Apply To this Job