Director of Strategic Growth and Customer Experience Excellence - Remote Opportunity with Concentrix Catalyst

Transforming Customer Engagement through Innovative Strategies and Technologies At Concentrix, we're on a mission to become the world's greatest customer engagement services company, driven by a passion for diversity and talent. We're committed to making a positive impact on people, our clients, their customers, our staff, and the communities we serve. If you're excited about reimagining the world and joining a company that invests in the future, we're eager to explore career opportunities with you. About Concentrix and Concentrix Catalyst Concentrix is a global leader in customer engagement services, operating in over 70 countries across 6 continents. Our vision is to deliver exceptional customer experiences that drive business value for our clients. Concentrix Catalyst, a subsidiary of Concentrix, specializes in customer engagement and business performance improvement, leveraging technology-enabled solutions to accelerate digital transformation and deliver actionable customer experience (CX) insights. Job Overview: Director, Strategy We're seeking a talented Director of Strategy to join our Concentrix Catalyst team, focusing on building client relationships, identifying new business opportunities, and driving delivery excellence. As a strategic leader, you'll work closely with internal teams, cross-functional stakeholders, and external clients to understand business needs and develop tailored solutions that meet or exceed client expectations.

Key Responsibilities

• Shape and Deliver Projects
• Support sales teams in developing and delivering client proposals
• Utilize structured problem-solving skills and frameworks to develop project strategies, work plans, and approaches to address business questions
• Leverage best-in-class analytical tools to analyze large datasets and derive actionable insights
• Apply financial techniques to identify key economic business drivers and develop financially driven recommendations
• Lead high-performing teams to deliver high-quality analysis, thought capital, and clear data-driven recommendations
• Client Engagement Management
• Provide management throughout the project lifecycle, navigating complex issues and project risks
• Build, manage, and sustain strong long-term relationships with internal and external clients
• Identify opportunities to grow assigned accounts within the Customer Experience Analytics portfolio
• Coordinate and collaborate with multiple cross-functional teams and stakeholders to ensure delivery excellence
• Practice Building
• Lead practice building activities, such as solution packaging, thought leadership development, and market offering development
• Develop expertise in specific practice specialty areas to drive firm-recognized expertise development
• Provide coaching and mentoring to business analysts and consultants
• Support the development of integrated capabilities via standardized work processes, tools, and templates

Essential Qualifications and Skills To succeed in this role, you'll need:

• A minimum of 9 years of consulting experience, with a strong background in customer relationship management and business transformation
• Exceptional client management skills, with the ability to build and maintain strong relationships
• Strong interpersonal communication skills, with the ability to work effectively in teams
• Proficiency in various software applications, including Microsoft Exchange, Microsoft Word, and Excel
• Excellent written communication skills, with the ability to craft compelling narratives and insights
• A results-oriented mindset, with the ability to drive change in unstructured environments

Preferred Qualifications and Skills To stand out in this role, you'll ideally have:

• Advanced understanding of technologies such as Power BI, Tableau, MiniTab, Speech & Text, AI, RPA, Social Listening, and Advanced Analytics
• Experience in contact centers and self-service channels
• A proven track record of managing and developing remote teams

Career Growth

Opportunities and Learning Benefits At Concentrix, we're committed to helping our employees grow and develop their skills. As a Director of Strategy, you'll have opportunities to:

• Develop your expertise in customer experience and business strategy
• Lead high-performing teams and drive business growth
• Participate in practice building activities and thought leadership development
• Access training and devel

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