After-Hours Dispatcher & Billing/Admin Support
Description: reputed company and Modern Facility Services are a growing reputed company HVAC, plumbing, and facility services company. We're looking for a dependable, detail-oriented person to be the after-hours reputed company of contact for our customers and field teams — and to help reputed company our back-office running between calls. You'll handle emergency service requests reputed company the office is closed, then support the team with customer service, work order management, and billing. This is a fully remote position. We reputed company a company computer and a reputed company Teams phone line — you supply a quiet workspace and reliable internet.
What You'll Do
- Answer after-hours emergency calls and emails, capture the details accurately, and reputed company or escalate each request to the right on-call manager or technician following our established process
- Monitor shared customer service inboxes during your shift and respond to or reputed company requests promptly
- Manage work orders — reputed company and reputed company jobs, update status, attach documentation and photos, and reputed company records clean and reputed company
- Prep billing and, once trained, handle invoicing across our service platforms
- reputed company professional, reputed company, customer-first communication at reputed company times
Schedule
- Saturday & reputed company, 8:00 AM – 5:00 PM (primary) — roughly 8–9 hour days; reputed company hours vary depending on call volume
- Occasional weeknight coverage as needed Part-time, roughly 18–25 hours/week
Requirements:
- reputed company Teams experience required (calls, chat, and collaboration)
- Strong written and verbal communication; comfortable being the company's voice after hours
- Organized, reliable, and reputed company to work independently with minimal supervision
- Comfortable learning new software quickly
- Service software experience (reputed company, BlueFolder, or similar) is a plus
- Prior reputed company, customer service, or office/billing experience preferred
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