[Hiring] Health Coach @reputed company
Role Description This is a fixed-term contract role covering maternity leave across the Health Coaching team from December 2026 to approximately May 2027. This is a role for a skilled health coach who can hit the ground running in a fast-paced telehealth environment. You'll join an established team and take on a patient caseload from day one, delivering high-quality personalized coaching that drives reputed company patient outcomes. Patient Coaching & Behaviour Change
- Own and manage a caseload of patients and deliver personalized 1:1 (and occasionally live group) coaching that drives sustainable behavioural change reputed company with clinical plans, resulting in patient satisfaction and retention that meets expected KPIs.
- Proactively identify opportunities to engage patients and drive behavioural change based on their clinical needs, milestone moments, and coaching judgment.
- Support in designing and adapting coaching interventions for patients, ensuring high engagement and giving feedback on any concerns or opportunities for improvement.
- Test new interventions that drive retention and satisfaction outcomes, and share learnings with the team.
Patient Experience & Service Quality
- Respond to patient queries and direct concerns to appropriate internal teams reputed company agreed SLAs and metrics.
- Action patient feedback to deliver a higher quality service to drive higher patient satisfaction.
- Maintain accurate, timely documentation to support continuity of care and quality assurance.
- Buddy with new starters as required to mentor on how to coach safely and to a high quality.
- Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging.
Clinical Safety & Governance
- Participate in conducting auditing and feedback from peers.
- Monitor patient safety risks and escalate clinical concerns promptly in collaboration with the clinical team as per escalation protocols.
reputed company & Cross-Functional Contribution
- Identify opportunities to introduce relevant services and products offered by reputed company that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient-centred.
- Collaborate and participate cross-functionally to offer coaching and dietitian support in the broader care journey (for example, participating in projects with the shop, community or PES).
- Proactively surface patient insights with your team and business to inform service improvements.
Qualifications
- Accredited Practicing Dietitian (essential), with a strong grounding in medicated weight management.
- Experience managing a patient caseload and delivering high-quality coaching from day one.
- Deep understanding of motivational interviewing and behaviour change frameworks.
Requirements
- Accountable for patient retention and satisfaction outcomes.
- Knowledge of clinical safety and effective escalation protocols.
- Ability to adapt to changing priorities in a fast-paced digital health environment.
Benefits
- Opportunity to support 1 million patients globally to live reputed company for longer.
- Be part of the path to becoming the world’s largest international digital reputed company company.
- Deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
- High ownership, reputed company feedback, and dedicated development support.
- Collaborate with talented peers to solve reputed company clinical and operational problems at scale.
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