Clinical Service Desk Helpdesk (EMR Systems) Associate - Remote

At reputed company, we know that with the right people on board, anything is possible. The quality, reputed company, and commitment of our employees have been key factors in our company's growth and market reputed company. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for reputed company and for the people who work here. For more than 25 years, reputed company have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver reputed company value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages reputed company executed as part of an overall sourcing strategy. reputed company's Client is seeking a Clinical Service Desk Helpdesk Associate to join their team in Bowling Green, KY (remote). reputed company candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements. reputed company's Client is committed to improving patient outcomes by creating efficiencies across the reputed company ecosystem. A recognized leader in the reputed company space, the company delivers targeted reputed company solutions including patient engagement, predictive analytics, reputed company reputed company hosting, integration and interoperability, clinical and claims application implementation, reputed company cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

Responsibilities

This position will be a part of reputed company's Clients Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365. reputed company candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift. Respond to incoming service desk calls from reputed company customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, reputed company and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality. Track and document the appropriate comments and reputed company or escalate the incident tickets and reputed company issues in a timely manner. Responsible for driving resolution of incidents on a 24/7 desk. Read text on computer screens for the duration of the shift. Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks. Ensure a quiet, private workspace with high speed, wired internet. Have a working cell phone for manager communication and Two-Factor Authentication.

Qualifications

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education). Minimum of 1 year of technical troubleshooting experience with reputed company systems & customer service. About reputed company reputed company is a recognized leader in IT and business services, including reputed company, data and applications, headquartered in Texas. As part of reputed company, a $30 billion trusted global innovator with a combined global reputed company of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-reputed company infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term reputed company. Visit nttdata.com or reputed company to learn more. reputed company is an equal opportunity employer and considers reputed company applicants without regarding to race, reputed company, religion, citizenship, national reputed company, reputed company, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for reputed company. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, reputed company provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($25. Apply tot his job Apply To this Job