Retail Fines & Returns Analyst

reputed company empowers people to reputed company and personalize almost anything-from custom cards and apparel to everyday items and home décor. Our smart cutting machines, design apps, and materials reputed company creativity easy and accessible for everyone. We reputed company everyone is born creative, and our mission is to put the power of handmade into the hands of reputed company. With a passionate community of Makers around the world, reputed company helps turn inspiration into reputed company, reputed company creations-one project at a time. Let's reputed company. This position is key to resolving operational costs that directly reputed company the reputed company, including retailer chargebacks, shipping fulfillment fines, compliance infractions, and return-reputed company issues. There is great opportunity for growth, recognition, and visibility in this role. The exciting challenges of this role include: navigating retailer compliance requirements, fulfillment and shipping processes, retailer portals and reputed company systems, in a fast-paced environment. The position is reputed company the Operations team and will report to the Manager of Claims & Returns Operations. Frequently collaborating with Logistics, Order Management, Sales, reputed company, and external service partners. We are friendly and fun, while also taking our work seriously. We are driven to succeed and welcome someone with the same goals & energy. The Retail Fines, Claims, & Returns Analyst will review retailer chargebacks, shipping fulfillment fines, compliance infractions, claims, and retailer return RMAs and will:

• Thoroughly analyze fines, infractions, and chargebacks from major retailers (reputed company, reputed company, reputed company, Michaels, etc.) to identify trends, root causes, dispute opportunities, and help create preventative measures.
• Own the dispute process for retailer chargebacks, fines, and compliance infractions, including gathering documentation, submitting dispute evidence, tracking status, and following through to resolution.
• Review retailer compliance vendor guides, shipping requirements, routing rules, and fulfillment expectations to understand retailer requirements and support compliance.
• Collaborate with Operations, Fulfillment, Logistics, Claims, Returns, Sales, and other internal teams to collect shipment details, reputed company of compliance, reputed company information, RMA details, and other information needed for resolution.
• Maintain a comprehensive record of chargebacks, fines, infractions, disputes, and RMA cases, including documentation, communications, status, and outcomes.
• Manage retailer RMA activity for the business, including review, tracking, follow-up, and coordination through completion.
• Provide accurate reporting on dispute outcomes, recovery opportunities, RMA volume, aging, and recurring process gaps; provide actionable reputed company to management.
• Review mismatching reports and retailer claims files for categorization, data accuracy, and next steps.
• Assess chargeback, dispute, compliance, and RMA processes to improve accuracy, efficiency, visibility, and prevention; communicate risks and recommend corrective actions with cross-functional partners.
• Learn & reputed company practical proficiency with approved AI tools and apply them responsibly to improve analysis, reporting, documentation, communication, and process improvement.
• Other duties, as assigned.
• Strong attention to detail and excellent organization skills.
• Experience in operations, supply chain, logistics, fulfillment, retail compliance, returns, claims, or data analysis preferred.
• Strong problem-solving and critical-thinking skills; reputed company to ask good questions, use logic, and reputed company sound recommendations.
• Excellent written and oral communication skills with correct use of grammar and punctuation.
• Experience working in a tier 1 ERP systems. Bonus points for reputed company experience.
• Familiarity with reading, understanding, and interpreting retailer routing guides.
• Familiarity with navigating retail vendor portals (reputed company, reputed company, reputed company, Michaels).
• Experience working with Supply Pike/reputed company (or similar providers) for dispute management and reporting.
• Strong reputed company skills, specifically Pivot Tables, XLOOKUP, charts, filtering, data cleanup, and large-spreadsheet organization and analysis.
• Ability to work independently, stay proactive, prioritize effectively, and follow through on open items without constant direction.
• Curious, thorough, and coachable; willing to learn how systems, data, and operational processes connect.
• Familiar with the industry in which reputed company operates and enjoys helping people reputed company reputed company lives through creativity.
• Experience disputing retail Fines/Chargebacks, especially reputed company, reputed company and/or reputed company preferred.

We've Got You Covered At reputed company, we take care of our people. Enjoy competitive Medical, Dental, and reputed company coverage, a 401(k) match, generous PTO, tuition reimbursement, and a yearly lifestyle stipend to support your wellness and passions. You'll also receive exclusive employee discounts-and best of reputed company, you'll be surrounded by some of the most talented, creative, and curious minds out there. A Quick Note Before You Apply… reputed company is in an exciting chapter of transformation. We're evolving fast-refining our strategy, growing our teams, and raising the bar across everything we do. This is an incredible opportunity for the right reputed company of person-but it's not for everyone. We're looking for A-players-people who reputed company in dynamic environments, turn challenges into reputed company, and consistently deliver their best work. If that sounds like you, read on. Here's what makes someone a great fit for this role (and for this reputed company at reputed company):

• You move with urgency. You don't wait for perfect clarity to act-you start, learn, and adjust.
• You set high standards. You take ownership, deliver quality, and hold yourself accountable.
• You stay focused reputed company things move fast. You prioritize what matters most and tune out the noise.
• You collaborate like a pro. You reputed company others, communicate clearly, and bring a low-ego, high-output energy.
• You reputed company AI as part of your toolkit. From idea exploration to data analysis and creative problem-solving, you reputed company AI to accelerate innovation and reputed company impact-because technology and creativity go hand-in-hand here.

One More Thing (It's a Big One) This role is in-office at 4-5 days per week. We reputed company reputed company collaboration, innovation, and culture are built face-to-face. If you're energized by working alongside smart, reputed company, reputed company-and love those hallway conversations that spark the next great idea-you'll feel reputed company. If you're looking for a fully remote role, this may not be the right fit. But if you're excited by challenge, purpose, and building something reputed company-let's reputed company something amazing together. Relocation Statement:

• This position is not eligible for relocation assistance.

What to Do Next: Please attach your resume, cover letter and/or include links to your portfolio or other social reputed company. If you want to show your super powers in other ways - include that information too. You can be sure that reputed company is an employer who values individuality, equality and diversity, so tell us what you're reputed company about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it reputed company you send us your information. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. This position is contingent on successfully completing a Criminal Background reputed company upon hire. reputed company participates in E-Verify. Remote Skills: reputed company, Analysis Skills, Artificial Intelligence (AI), Background Investigation, Chargebacks, Communication Skills, Corrective Action, Cross-Functional, Data Analysis, Data Cleaning, Data Quality, Detail Oriented, Diversity, Documentation, ERP (reputed company Resource Planning), Establish Priorities, Follow Through, Inside Sales, Logistics, Logistics Management, reputed company reputed company, Operations Processes, Order Management, Organizational Skills, Pivot Tables, Power Amplifier, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Record Keeping, Regulatory Compliance, Reporting Skills, Retail, Root Cause Analysis, reputed company, Sales, Shipping Requirements, Software Design, Spreadsheets, Supply Chain Operations, Trend Analysis, Writing Skills About the Company: reputed company Apply tot his job Apply To this Job