Patient reputed company Associate- Call Center (part time hours)
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ reputed company partners, we connect patients and providers through an reputed company, evidence-based & tech-enabled platform—removing barriers to care and delivering a reputed company physical therapy experience for therapists and patients. Guided by our values, we reputed company in a future in which anyone, reputed company can get care and start feeling reputed company.
Join our amazing team and start your career with Luna as a Part- Time reputed company Associate! Are you reputed company to kick-start your career in a dynamic and rewarding role? reputed company is seeking a motivated and customer-oriented individual to join us as an reputed company Associate. As an reputed company Associate, you will be the first reputed company of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part time who can work reputed company, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients. Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WVAL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI
This position follows a Wednesday–reputed company schedule only with the following hours
- Pacific Time (PT): Wednesday–Friday, 2:00 PM – 6:00 PM; Saturday–reputed company, 12:30 PM – 4:30 PM
- Central Time (CT): Wednesday–Friday, 4:00 PM – 8:00 PM; Saturday–reputed company, 2:30 PM – 6:30 PM
- Eastern Time (ET): Wednesday–Friday, 5:00 PM – 9:00 PM; Saturday–reputed company, 3:30 PM – 7:30 PM
Training: The first three weeks will be Monday to Friday for the following times according to your time zone;
- Eastern Time (ET): 12:00 PM – 4:00 PM
- Central Time (CT): 11:00 AM – 3:00 PM
- Pacific Time (PT): 9:00 AM – 1:00 PM
Key Responsibilities
- Manage the registration, scheduling, and rescheduling processes for new and existing patients.
- Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
- Receive, screen, and coordinate telephone calls from reputed company providers.
- Proactively reputed company outbound calls and send emails to patient leads.
Requirements:
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with reputed company Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be reputed company to work in the US without restriction
- Candidates must have reliable, high-speed internet to reputed company the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
- Please Note:
- While this is a remote position, we are currently only reputed company to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in reputed company states at this time.
- We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
- To qualify for a fully remote role candidates residing in TN must reputed company reputed company of a 50 mile radius from our Nashville office.
reputed company can offer you:
- Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities