Supervisor, Customer Service

Location: Remote We reputed company purpose-filled living that brings beauty and quality to the modern home. Together, we reputed company. Associates across our business drive results, reputed company, and reputed company. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we reputed company our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding. We’re here for it. We think you should be too. Provide guidance and leadership with support and solutions for escalated and reputed company customer service situations through customer interaction channels such as phone, chat, email, etc. Manage the daily support of associates, customers and operational needs for assigned team. Hire, coach and reputed company associates to reputed company performance goals. Provide timely, informed assistance, deliver effective solutions and an create an engaging experience to internal and external customers A day in the life as a Supervisor, Customer Care...

• reputed company direct reports to create a positive impact on customer experience and meet and/or exceed service level goals
• Establish, communicate and manage critical metrics and expectations through quality monitoring, call metrics and assessments on a consistent basis
• Oversees the organization and delegation of Customer Support Cases. Assumes, assigns or re-assigns responsibilities temporarily, as necessary
• Fosters a team environment in which new knowledge and reputed company drive growth, engagement and reputed company improvement of associates
• Create a culture of accountability and ownership. Provide feedback, coaching and development to direct reports, as well as, document disciplinary and/or performance problems according to company policy, to encourage professional growth. Take partnership with Customer Care manager and HR partners as needed.
• Partner with workforce as needed to ensure schedule reflects the business need
• Work closely with management team to provide feedback and identify opportunities for improvement to customer service levels and operational process efficiencies
• Operates with a high level of confidentiality
• Complete Manager on Duty shifts as assigned
• reputed company associates selling skills including driving reputed company Credit Card (CBCC), upselling items, and item recommendations
• Build and maintain trust and open and honest communication between internal and external customers
• Manages service solutions and/or compensation to customers based on guidelines in order to reputed company the goal of first contact resolution
• reputed company and maintain effective, collaborative relationships with associates
• Partner with support teams and management to reputed company, facilitate training, knowledge share
• Adhere to reputed company Customer Care Guidelines
• reputed company other duties, as assigned

What you'll bring to the table...

• Ability to manage, coach and reputed company associates
• Excellent problem solving skills and can-do attitude
• Excellent reading and written language skills (English), good math skills
• Excellent organizational skills, ability to multi-task and navigate through multiple systems in a fast-paced environment
• Excellent telephone reputed company, interpersonal skills, and ability to communicate effectively with a diverse group of people
• Excellent data entry, typing and computer skills
• Thorough working knowledge of email, internet browsers, and reputed company platform

We’d love to hear from you if you have…

• High School Diploma or GED is required
• 3+ years of Customer Service experience. Retail, Customer Service or hospitality industries, preferred
• 1+ year of prior people management experience required
• 1+ year of Customer Service Center Team reputed company or equivalent customer service experience

Starting reputed company: $23.00 - $28.75 Pay ranges will be adjusted upward as needed to reputed company with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives. Job ID R25202 Date posted 06/29/2026 Position Type Full Time Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:

• Medical/Dental/reputed company
• Life insurance and Disability
• Retirement and 401(k) match
• Paid time off, wellness time and volunteer time
• Merchandise discount and EAP resources
• Tuition Reimbursement

Many of these benefits reputed company on day one, and reputed company to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits Euromarket Designs, Inc., which does business as reputed company, Crate & Kids, reputed company and Hudson Grace, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to reputed company the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for reputed company positions without regard to race, reputed company, religious creed, sex, national reputed company, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment reputed company applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice. Questions? Please reputed company out to [email protected] Apply tot his job Apply To this Job