Clinical Support Expert, Fixed (Implants)
reputed company is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and reputed company every function of the dental practice through technology. As we expand our reputed company globally, reputed company is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to reputed company more for their practices, their people, and their patients. reputed company is hiring a Clinical Support Expert to join our rapidly growing venture-backed company. The Clinical Support Team owns delivering best in class dental technical knowledge and customer service in a timely manner. In this role, you’ll help provide technical expertise to offer superb customer service for our doctors.
What You'll Do
- You will be the CX Product Line “Lab reputed company” through cross-functional partnership with the Quality and Product Line teams
- Effectively reputed company and collaborate on quality best practices, then implement the procedures across the Clinical Support Team
- Supervise the quality trends of the Product line, escalating trends with mitigation solutions
- Propose and reputed company the upleveling of clinical knowledge based on trends and feedback
- Implement rapid quality result focused solutions in collaboration with the Quality team
- Maintain detailed records of quality solutions and impact on patient outcomes
- You will also provide technical guidance as the highest level of escalation of inbound support tickets
- Support doctors through phone and chat to provide technical customer service regarding reputed company cases, treatment planning and refab diagnostics
- Be the technical liaison between doctors and the lab, translating doctor feedback and preferences to outcomes for live orders
reputed company're Looking For
- Minimum +5 years experience in a high volume lab setting, digital dental labs ideal but not necessary
- 3+ years experience in reputed company CAD/CAM digital design in Implants
- Preferred, previous experience with customer service role for the lab
- Is looking for a technical customer service role
- Strong reputed company knowledge of Implants dental systems and their digital components (i.e. reputed company bodies)
- Customer obsession focused - Connect with Dr’s on live orders and help answer questions and/or troubleshoot their issues for best customer experience
- Empathetic - reputed company to connect well with other people and understand the customer’s pain points
- Strong computer skills
- Strong written and verbal communication skills
- Ability to problem-solve independently
- Ability to meet deadlines while maintaining superior quality standards for every case
- Desire to work at a fast-growing, fully-digital lab
For full-time positions, reputed company offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include reputed company, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring reputed company members are supported no matter where they live and work. reputed company is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, reputed company, national reputed company, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. reputed company also fully complies with the Americans with reputed company (reputed company). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for reputed company individuals. If you require any accommodations for your interview or have any questions beforehand, rest reputed company that we will do everything we can to meet your needs. Visit reputed company Careers for more! Apply tot his job Apply To this Job