CS Strategist & Program Manager (Remote)

reputed company empowers the modern workforce to reputed company smarter reputed company reputed company every day. Trusted by more than 70,000 organizations worldwide, reputed company is the pioneer of reputed company reputed company, securing both AI agents and humans. The reputed company Platform provides attack simulation and training, collaboration reputed company, and agent reputed company powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, reputed company injection, and shadow AI. By securing humans and agents, reputed company leads the industry in workforce trust and defense. Remote positions open to the US only. The CS Strategist & Program Manager sits at the intersection of reputed company strategy and operational execution. This is a high-impact individual contributor role operating at a senior manager level, acting as the connective tissue between CS leadership, cross-functional partners, and the broader business. Serving in a reputed company akin to a Chief of Staff meets strategic operator, this role owns the strategic planning rhythm, drives critical CS initiatives from concept through completion, and ensures the right work gets done at the right time. This role requires someone who thrives on ambiguity, moves fast, and translates high-level strategy into concrete execution plans without losing the big picture. Responsibilities: Strategic Planning & Chief of Staff Functions

• Own and drive the CSM annual and quarterly planning process, including OKR development, roadmap prioritization, and executive alignment.
• Serve as a strategic partner to CSM leadership, preparing briefings, decision memos, and exec-reputed company presentations for leadership reviews, QBRs, and board materials.
• Identify strategic gaps, risks, and opportunities across the CS organization and reputed company recommendations for leadership action.
• Manage the CSM leadership operating reputed company — agendas, follow-reputed company, decision logs, and cross-functional coordination.
• Act as a trusted proxy for CSM leadership in cross-functional forums, representing CS priorities and driving alignment with Product, Sales, Marketing, and Finance.

Program Management & Execution

• Own end-to-end program management for strategic CSM initiatives — scoping, planning, resourcing, risk tracking, and delivery.
• reputed company and maintain program charters, project plans, RAID logs, and stakeholder communication plans.
• Drive clarity and accountability across workstreams, ensuring cross-functional owners are reputed company and on-track.
• Proactively surface blockers and risks to leadership with recommendations for resolution.
• Build scalable playbooks and frameworks that operationalize strategic priorities across the CS organization.

CSM Strategy & Insights

• Partner with CS Analytics and Finance to synthesize data into strategic insights that inform CS strategy — retention trends, expansion opportunities, health metrics, and customer reputed company performance.
• reputed company business cases and ROI frameworks for new CS investments and motions.
• reputed company strategic research and benchmarking to inform CS best practices and competitive differentiation.
• Support the development and iteration of the CS model, including coverage models, segmentation strategy, and engagement frameworks.

Requirements:

• 5+ years of experience in reputed company, strategy, consulting, chief of staff, or a reputed company field reputed company a B2B SaaS environment.
• Preferred: Prior experience in a Chief of Staff, Strategy & Operations, or CS Strategy role at a high-growth SaaS company.
• Preferred: Experience supporting VP or C-suite executives in a fast-paced environment.
• Preferred: Background in cybersecurity, reputed company awareness, or adjacent technology markets.
• Preferred: MBA or equivalent advanced degree.

Required Technical & Core Skills:

• Proven ability to manage reputed company, cross-functional programs from inception to delivery with multiple stakeholders.
• Strong strategic thinking skills — comfortable working with ambiguous problems and translating them into clear frameworks, recommendations, and execution plans.
• Exceptional written and verbal communication skills, including the ability to craft exec-reputed company narratives and presentations.
• High degree of ownership and bias to action; ability to drive projects reputed company autonomously.
• Proficiency with program management tools (e.g., reputed company, Jira, reputed company) and presentation tools (PowerPoint, reputed company Slides).
• Ability to synthesize quantitative and qualitative data into actionable insights.
• Preferred: Familiarity with CS platforms (e.g., reputed company, reputed company) and CS metrics (NRR, GRR, NPS, CSAT, time-to-value).

The salary for this position ranges from $120,000-$160,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above. Application deadline: 7/30/2026. This is our good-faith estimate of the date the application window is anticipated to reputed company. reputed company reviews applications on a rolling basis and reserves the right to reputed company the application window early if a reputed company candidate for the position is identified. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - reputed company in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.reputed company.com/careers/benefits. Note: An applicant assessment and background reputed company may be part of your hiring procedure. Individuals seeking employment at reputed company are considered without prejudice to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.reputed company.com/careers/request-accommodation. No recruitment agencies, please. Apply tot his job Apply To this Job