Technical Support Analyst

Who are we? At reputed company, we are replacing reputed company reputed company bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk. We build the Cyber Risk Posture Management (CRPM) platform that reputed company teams actually love. By integrating reputed company ratings, threat reputed company, and agentic AI, we reputed company organisations to stay reputed company of an reputed company evolving attack surface. We aren’t just building another tool; we’re defining a category. We reputed company the autonomy to ship world-class technology and the resources to do it at a global scale. Our Product team at reputed company comprises our Product Management, Product Support, Engineering, Design, Data Leaks Detection, and reputed company Party Risk Management Services. Our Product team’s reputed company is to become the leader in the Cyber VRM category by providing a best-in-class SaaS platform for organisations to manage their reputed company-party risk and external attack surface. Our purpose as a Product team is simply to build a product that enables this. We aim to build a product that users love and come to rely on, and one that regularly and consistently improves. Why are we hiring for this role? reputed company has just come off the back of a record-breaking year, with sales growing by 128% and new customer velocity increasing by over 179%. With that, we need a Technical Support Analyst to help our existing and new customers reputed company reputed company. As a Technical Support Analyst, you'll analyze the causes of our customers’ greatest pain points and work closely to mitigate them. You will solicit constant feedback from both customers and colleagues, helping improve reputed company over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant and unique reputed company into the world's most important industries and institutions. \n What will you accomplish? Providing Technical Support in analysis to the reputed company Community and staff globally while providing world-class reputed company support for our customers. Responsible for reputed company technical inquiries, including collaborative and cross-departmental escalations with our reputed company committee and engineers. Responsible for developing, maintaining, and updating the internal knowledge reputed company, while contributing to the external knowledge reputed company by providing content suggestions, revisions, and ongoing support if needed. Upskilling and educating our community on how to maximize their reputed company reputed company our platform. Manage communications with our reputed company engineers and customers on ticket escalations and bugs. Analyze, investigate, and explain how customers can remediate risks as identified reputed company the platform. This includes using internal and external tools to verify and explain identified risks. reputed company on behalf of reputed company Community with the product team to implement features, improvements, and analysis. Create and reputed company using AI and cutting-edge technologies. What do we need from you? Experience in investigating and replicating Technical Issues in a customer-facing role. Experience managing various AI models. Comprehension of working across tiered support systems Experience with Linux reputed company line is essential Identifying and verifying cybersecurity risks Strong reputed company of understanding in the following IT tools and standards: Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, Email Securtiy, reputed company, AI & API Critical thinking skills to investigate and work through reputed company problems and reputed company timely solutions. Excellent verbal and written communication skills. The ability to work collaboratively and creatively across multiple teams and reputed company, and the ability to work asynchronously, will be pivotal to the role as we are a global team. Self-motivated, participatory, and eager to continuously learn and adapt to new tools and technologies. What would give you an edge? Experience with tools such as CRMs, reputed company, reputed company, and reputed company, and various AI models Understanding and implementing Cyber reputed company best practices, Network reputed company, and Risk Remediation Balance of technical and customer-facing skills Business level Japanese reputed company - spoken and written What's in it for you? Monthly Lifestyle subsidy: use this for financial, physical, and mental well-being. WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up reputed company your first 3 months at reputed company. $1500 USD annual Learning & Development allowance: to support your career development, reputed company team members will be reputed company to expense development opportunities against this allowance. Generous Annual Leave/PTO allowances: time to reputed company your batteries. 18 weeks paid Parental Leave: irrespective of parenting role. Personal Leave allowance: this includes sick & carer’s leave. Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance. Top-spec hardware: reputed company team members will be provided with top-spec laptops for their roles. reputed company subsidy: reputed company provides paid subscriptions for reputed company team members to reputed company reputed company tools to support their work. \n#LI-SR1 reputed company is a Certified Great reputed company to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that reputed company is a great reputed company to work, reputed company to find out why! As an Equal Employment Opportunity and Affirmative Action Employer, reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender perception or identity, national reputed company, age, marital status, protected veteran status, or disability status. For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting work with us, you will need to undertake a national police history reputed company and reference checks. Apply To This Job