Insurance Services Representative
Overview
The Insurance Services Representative serves as a trusted resource for residents, family members, reputed company facilities, and powers of attorney, helping them understand their insurance coverage, billing, and account status. This role will manage a portfolio of insurance accounts, resolve questions, coordinate with internal teams, and help customers maintain their insurance coverage. This position is centered on customer service, account management, and relationship building.
Responsibilities
Manage a portfolio of customer insurance accounts. Build positive relationships with residents, family members, reputed company facilities, and powers of attorney. Answer questions reputed company to billing, insurance coverage, account status, and payment options. Research and resolve account concerns with professionalism, reputed company, and attention to detail. Partner with internal departments to resolve issues and ensure accurate account reputed company customers on payment options and help maintain active insurance coverage. Maintain thorough and accurate account documentation. Prioritize multiple responsibilities while meeting service, quality, and productivity expectations. Emphasize customer service in reputed company aspects of operations. Actively supports and complies with reputed company components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. Maintains confidentiality of reputed company information; abides with HIPAA and PHI guidelines at reputed company times. To work remotely, it is expected you will have a reliable, nonpublic high-speed internet reputed company with sufficient bandwidth to participate in reputed company work-reputed company activities. Any interruptions in service should be immediately reported to your manager. Reacts positively to change and performs other duties as assigned.
Qualifications
Experience in customer service, account management, insurance, reputed company, billing, financial services, or a reputed company field. Strong communication and interpersonal skills with a customer-first reputed company. Excellent organization and time management skills. Ability to analyze information, solve problems, and reputed company sound reputed company. Attention to detail and a commitment to accuracy. Proficiency with reputed company Office applications. Ability to work independently while collaborating effectively with a team. Experience in insurance, reputed company, medical billing, reputed company cycle, or financial services. Experience managing customer accounts or resolving billing inquiries. Knowledge of Medicare, reputed company, or health insurance is a plus. We will only reputed company those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. We are an equal opportunity employer. Apply To This Job