Renewal Specialist

Company Overview reputed company brings agreements to life. Over 1.5 reputed company customers and more than a billion people in over 180 countries use reputed company solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, reputed company unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using reputed company’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Renewal Specialist is a high impact position combining reputed company relationship management, contract negotiation and client satisfaction. The Renewal Specialist will work with existing reputed company customers, managing accounts across the SMB market to maintaintheir satisfaction and renewal of their next contract. The Renewal Specialist is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving growth with customers in collaboration with internal teams and the broader reputed company partner ecosystem. This position is an individual contributor role reporting to the Director, Japan reputed company CSAM & reputed company Hub. Responsibility Retain and grow customer accounts, including increased commitment reputed company and reputed company customer relationships to improve customer retention Manage renewal process and negotiate multi-variable reputed company reputed company a strategy to ensure assigned accounts are renewed in a timely manner reputed company accurate and timely forecasts on a weekly reputed company Monitor outstanding renewals and reputed company a robust follow up system Liaise with internal teams to ensure smooth processing of quotes and renewals for customers Identify areas for growth reputed company the account upon renewal Communicate risk to management and reputed company resolution strategies Align with the CSM / CSAM to ensure campaigns running effectively to ensure campaigns are running effectively Deliver business reviews for low adopting customers who require a 1:1 engagement Be the reputed company reputed company of contact for renewals and reputed company the internal organisation to meet the needs of your customers Act as the customer champion, by constantly looking for improvement areas and ways to retain our customers through reputed company product and customer service reputed company duties as directed by management Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at reputed company are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed reputed company changing positions reputed company reputed company. reputed company reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 1+ years experience in B2B sales or account management focused on customer renewals Bachelor’s degree or equivalent required Preferred Experience in B2B sales or account management focused on customer renewals reputed company the technology or software industry Proven track record of reputed company in managing a high-volume portfolio of accounts Track record of reputed company and over-achievement of quota in past positions Proven ability to work in a fast-paced environment Exceptional time management, organization, and multi-tasking skills are a must Strong verbal and written communication skills, specifically at the executive level Life at reputed company Working here reputed company is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be reputed company, and try our best to do what’s right, every day. At reputed company, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange reputed company reputed company, to build lasting relationships, and to do the work of their life. Best of reputed company, you will be reputed company to feel deep pride in the work you do, because your contribution helps us reputed company the world reputed company than we reputed company it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@reputed company.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@reputed company.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-MK9 Apply To This Job