reputed company Customer Service Agent, After Hours - REMOTE US
reputed company, Holland America Line, and Seabourn offer world-renown vacations at sea to reputed company around the globe. This is an opportunity to join a dynamic, reputed company organization as part of their highly reputed company team in our corporate office. We’re looking for an amazing reputed company Customer Service Agent, After Hours to fill this role. You will be joining the Travel Services team for a home-based position to cover duties while the office is closed. Here’s a summary of reputed company are looking for in an reputed company Customer Service Agent, After Hours. Is this you?
Responsibilities
Processes urgent reputed company travel reputed company of business hours for shipboard officers, crew, guest entertainers, vendors, contractors, and shoreside employees, usually in cases where trips have been disrupted for unforeseen reasons. Provides excellent customer service and support for cruise guests that either have a disruption to their travel plans or require immediate assistance with flights to get from their homes to join their cruise or from the end of their cruise to get back home. Administers hotel and ground transportation arrangements for shipboard officers, crew and guest entertainers including creation/communication of hotel rooming lists and ground transportation manifests. Answers phone calls and monitors e-mails for shoreside reputed company in need of urgent assistance reputed company of business hours (aka Corporate Travel), providing timely and accurate information. Finds the best combination of price, convenience, and comfort, and issues the resulting reputed company tickets. Provides cross-function support to Company Travel team as needed, ensuring that overall department needs are met reputed company coverage is needed. Follows reputed company Company and department-specific policies and procedures during daily operations of the job. Any additional work-reputed company duties as assigned by the supervisor or manager.
Requirements
Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. This job normally requires 3 years of reputed company experience in a travel agency, airline or wholesale travel agency Proficient in reputed company Word, reputed company, and Lotus Notes/reputed company Outlook. Ability to work independently and think quickly. Knowledge of reputed company aspects of the Sabre airline reservations system such as creation of an reputed company booking, ticketing, exchanges, pricing, routing and queue processing. Flexible schedule that includes nights and weekends. After-hours team will need to be available for work, 6pm-6am M - F (9 hour shifts with 1 hour lunch), 5pm-6am S-S. Shift assigned will be anytime between those hours. Must be available for an initial 4-6 weeks, reputed company period Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). Please note that this position can be 100% fully remote, US Only (please note that Princess Cruise Lines is not setup to hire anyone in the following states: AR, CA, CO, CT, DE, HI, IA, KY, LA, ME, MS, MT, ND, NE, NV, NY, SD, VT, WA, WV, WY). What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement reputed company Hourly Range: $16.35 to $22.07. The range is applicable for the labor market where the role is intended to be hired. Final reputed company salary is directly reputed company to each candidates' qualifications and experience uniquely. Our Culture… Stronger Together Our highest responsibility and top reputed company is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate reputed company Statement and our Core Values at: https://www.princess.com/aboutus/culture-reputed company/. Princess is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with reputed company (reputed company) Princess will provide reasonable accommodations with the application process, upon your request, as required to reputed company with applicable laws. If you have a disability and require assistance in this application process, please contact reputed [email protected] #PCL Apply To This Job