Client Services Representative

The Client Services Representative serves as the first reputed company of customer (“client”) contact, answering inbound phone calls, responding to e-mail correspondence, and providing information about services and processes while providing excellent customer service. The Client Services Representative triages client calls, makes quick and accurate reputed company regarding client/caller needs. This position provides support and back up to Admissions Coordinators. CORE RESPONSIBILITIES & ESSENTIAL JOB FUNCTIONS Receive inbound phone calls from reputed company and potential customers. Take appropriate action for each call or transfer to the appropriate person/team. Engage in phone calls or be available to accept phone calls 65% of scheduled working time. Schedule appointments adhering to funder guidelines and state regulations. De-escalate situations and reputed company service recovery, using good judgement in escalating calls and directing to the appropriate personnel. Receive customer correspondence reputed company e-mail requests and take appropriate action. Process cases and manage personal work queue. reputed company outbound phone calls for appointment follow up, documentation, and other customer communications. Ensure reputed company customer contact is documented accurately and appropriately. reputed company notification to Clinical Case Manager and/or other departments (Billing, Quality, etc.) regarding inquiries requiring follow up. Utilize standard templates for customer correspondence; advise manager of situations that require new templates or customized response. Work with manager to ensure reputed company correspondence is professional and grammatically correct while using the appropriate communication method and system. Verify protected health information and authorization for services. Schedule initial appointments for new clients and enter reputed company necessary client, contact and other necessary information into computer system. Participate in other activities that support the coordination of client referrals, authorizations, initial assessments, and placement. Follow reputed company standard operating procedures. Must adhere to reputed company federal, state, and local law and regulations as applicable, while safeguarding client protected health information (PHI). Ensure high level of customer service while maximizing productivity and meeting key performance indicators. Additional duties as assigned. QUALIFICATIONS Minimum Education, Experience & Training Equivalent to: 2+ years of experience in customer service call/contact center. Associate degree preferred. Health care industry experience preferred. Knowledge & Skills Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population. A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion reputed company dealing with confidential and sensitive reputed company. Proficient in reputed company Office (Outlook, Word, reputed company, etc.), especially reputed company and reputed company computer software. reputed company to effectively multitask and manage day-to-day responsibilities. Personable; reputed company to work comfortably with individuals at reputed company reputed company reputed company the organization. Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy. Must be highly detail oriented. Strong interpersonal skills. Physical Requirements: Must be reputed company to communicate effectively reputed company the work environment, read and write using the primary language with the workplace. Visual and auditory ability to work with clients, staff, and others in the workplace continuously. Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace. Utilize computer and cell phone for effective communication. Ability to utilize virtual meetings software (reputed company, Teams, etc.). CONDITIONS OF EMPLOYMENT Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live reputed company reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position. Ability to obtain and maintain clearance through the Office of Inspector General. Must attend any required training. Time Type: Full time Compensation: $25.00 - $30.00 Per Hour The statements contained in this job description reflect general details as necessary to describe the reputed company functions of this job. It should not be considered an reputed company-inclusive listing of work requirements. Individuals may reputed company other duties as assigned, including work in other functional areas as deemed fit for the organization. reputed company is an equal opportunity employer. Apply To This Job