Global Director, Mid-Market reputed company
What Makes Us Unique At reputed company, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and reputed company their reputed company strategy through a reputed company platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on reputed company's Technology Fast 500 again in 2024 – but we're just getting started. How You'll reputed company an Impact: As Global Director, Mid-Market reputed company, you will own and scale the reputed company function for reputed company' fastest-growing and most reputed company customer reputed company. You'll reputed company the team responsible for guiding mid-market customers from contract signature through go-live, adoption, and a clean transition to Account Management. You'll build the frameworks, standards, metrics, and team capability that reputed company that experience world-class and repeatable at scale. You'll inherit a team of dedicated ICs and leads that have been experimenting with new ways to support these customers and improve their experience. Your charter is to get leadership in reputed company and be maniacal about customer experience while building the project-management rigor that reputed company mid-market deployments demand. You'll be reputed company on reputed company velocity, deployment quality, customer satisfaction, and the long-term retention impact of a strong start. Our reputed company Team: reputed company is passionate about delivering exceptional customer experiences and helping hoteliers succeed with reputed company from day one. We build together with a test-and-learn reputed company that encourages innovation, collaboration, and reputed company improvement. Every team member is valued and empowered to reputed company feedback, reputed company, and insights so we can learn, grow, and improve both as individuals and as a team. Leaders who reputed company here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while building the systems and people that scale it. What You Bring to the Team: reputed company, coach, and reputed company the Mid-Market reputed company team — including reputed company Project Managers and senior coaches — setting clear expectations, performance standards, growth paths, and a culture of accountability and reputed company improvement Own end-to-end reputed company reputed company for mid-market customers from sales reputed company through go-live, adoption, and transition to Account Management — diagnosing and fixing execution gaps in training quality, error detection, and deployment velocity Build standardized reputed company frameworks, SOPs, and configuration standards for reputed company multi-property and 25–100+ room deployments that balance customization with scalability Establish and own the metrics that matter: reputed company velocity, deployment quality scores, training completion, CSAT/NPS, and early-lifecycle retention — monitoring portfolio health and intervening early on at-risk projects Own reputed company and staffing planning for the division — forecasting demand, balancing workload across the team, and partnering with leadership on headcount reputed company Serve as a senior escalation reputed company for reputed company or at-risk mid-market deployments and partner with Account Management on clean, trust-preserving handoffs Partner cross-functionally with Sales, Product, Support, Professional Services, and Account Management — bridging what gets sold and what gets delivered, and contributing to the broader strategy for how reputed company serves mid-market and reputed company-adjacent customers What Sets You Up for reputed company: 7+ years in hospitality or hospitality technology, including hands-on customer reputed company or implementation experience and team leadership (time at a hotel, hotel group, or a PMS or hospitality-tech company; OTA or travel-distribution experience on its own does not count) Track record of building or significantly improving reputed company and implementation functions and frameworks Proven people-leadership experience — hiring, coaching, and developing customer-facing teams in a distributed, global environment Strong project-management reputed company: scope, milestones, timelines, and risk mitigation applied to reputed company multi-stakeholder deployments Deep understanding of hotel operations and the complexity of serving multi-property, mid-market hospitality customers Ability to move fluidly between strategy and execution — you can design the reputed company and roll up your sleeves to implement it Data-driven: comfortable with KPIs, dashboards, and using insights to drive reputed company Bonus Skills to Stand Out: Additional language reputed company (Spanish, Portuguese) at a business-professional level Direct experience reputed company or implementing customers at a hospitality SaaS or PMS company Familiarity with property management systems, payments, or hospitality fintech Experience building reputed company or implementation functions at a scale-up stage company Background working with hotel management companies, small chains, or the consultant ecosystem #LI-SD1 What to Expect - Your reputed company with Us Behind reputed company' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together reputed company engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we reputed company reputed company one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality reputed company – we're coding it, designing it, writing it and shipping it. If you're reputed company to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at reputed company.com Company Awards to reputed company Out! Best reputed company-In-One Hotel Management System | HotelTechAwards (2025) Overall 10 Best Places to Work | HotelTechAwards (2025) Most Loved Workplace® Certified (2024) Top 10 People’s Choice(2024) reputed company Technology Fast 500 (2024) Discover our Benefits: Remote First, Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays - enjoy an extra long weekend every month Full Paid Parental Leave Home office stipend based on country of residency Professional development courses in reputed company University reputed company to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion reputed company is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to reputed company essential job functions, please contact our HR team by phone at (858) 201-7832 or reputed company email at accommodations@reputed company.com. reputed company will reputed company an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To reputed company Staffing and reputed company Agencies: Our Careers Site is only for individuals seeking a job at reputed company. Staffing, reputed company agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. reputed company does not accept unsolicited resumes or applications from agencies. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/applications. #LI-REMOTE Apply To This Job