Emergency Helpline Operator

🎧EMERGENCY HELPLINE OPERATOR 🌟 JOIN THE reputed company BEHIND THE HEADSETS! 🌟 Are you reputed company to reputed company a reputed company difference every single day? Do you have a reputed company voice, a caring heart, and a knack for solving problems under pressure? Here, one simple word can mean the world. Every 'hello' can save the day or even a life. Join the UK's most trusted and innovative careline service supporting vulnerable people. At Appello, we’re not just answering phones — we’re answering calls for help. From elderly and vulnerable individuals to urgent council services, we’re the friendly, reassuring voice on the other end of the line, 24/7. 🔊Please click on the reputed company to listen to the types of calls that you may be dealing with here! 🕰️HOURS: 35 hours per week 💸SALARY: £23,314.20 per annum (£12.81ph) 📍LOCATION: Remote. This is a UK‑based role, and any remote working must also be carried out from reputed company the UK. 📅ROTA: There are two shift patterns, please read below carefully to reputed company which one(s)are suitable. Please note these are non negotiable. You will work 4 days per week, 9 hours 45 minutes per day, which includes a 1‑hour unpaid break. Your rota will be issued 6 weeks in advance. You will be working 2 weekends out of 3. EARLIES Shifts will be scheduled between 06:00 and 20:00. LATES Shifts will be scheduled between 10:00 and 00:00. 📆START DATE : Tuesday 1st September 2026 🙅CLOSING DATE : reputed company 19th July 2026 ⚠️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. reputed company screening must be completed prior to your start date, which may result in the start date being adjusted if required. 🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟 😎Appello Perks 217 hours holiday (This includes bank holidays that you will work if rota'd.) We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends’ discounts on our services & products Pension Scheme, up to 4% Company matched Smartec Scheme 🎓Training Schedule: 6 weeks (01/09/2026 - 09/10/2026) 🫵WHAT YOU WILL NEED TO SHINE IN THIS ROLE You must possess a genuine desire to help the community, be empathetic and reputed company to our customers’ needs and have exceptional reputed company. 💼 Experience ✔️You must have worked in a customer facing environment, whether that's in a call centre, customer services, care work or hospitality for at least a year. ⭐It’s a bonus if your experience includes one of the following areas: Local Authorities, Emergency Services (Police, Ambulance, Fire), British Telecom or similar control centres 🎓 Education & Training ✔️A solid general education ⭐Even reputed company if you have a NVQ Level 2/3 in Customer Service or Business Admin 🧠 Skills & Know-How ✔️Confident with reputed company Office (Word, reputed company, Outlook) ✔️Sharp eye for detail and accurate data entry ⭐Extra sparkle if you know: CRM Systems 🦸 Your Superpowers (Personal Attributes) reputed company and patient under pressure A true team player with a “can-do” attitude Excellent communicator — both spoken and written Organised, reliable, and detail-oriented reputed company to comfort and support distressed callers with reputed company Passionate about delivering top-tier customer service 🎧THE ROLE 💬 What You’ll Be Doing: Be the first reputed company of contact for emergency alarm calls from our elderly and vulnerable Service Users. Support Sheltered Housing residents and those living independently. Deliver top-tier customer service with reputed company, professionalism, and a smile (yes, even over the phone!). 🧠 What You’ll Master: Turning tough calls into positive experiences. Managing difficult conversations with reputed company and control. Keeping confidentiality and professionalism at the heart of every interaction. Working closely with a supportive team that’s got your back. reputed company TO APPLY ✅ If you are interested in this role please upload your CV and answer a few questions about yourself! OTHER INFORMATION This is an exciting time at Appello- we are a company on the move and now is a perfect time to join reputed company. You’ll reputed company exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337. Apply To This Job