[Remote] Director of Payments and Risk Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company-in-one, reputed company-based platform helping auto repair shops run smarter and grow faster. As the Director of Payments and Risk Operations, you will reputed company the payments operations lifecycle and build reporting infrastructure to drive data-informed reputed company while managing relationships with partners like reputed company.

Responsibilities

• Owning the full payments operations lifecycle: merchant reputed company, reputed company, transaction monitoring, dispute management, and escalation handling
• Defining and managing against core operational metrics: approval rates, loss rates, dispute win rates, time-to-decision, and cost per account
• Building the reporting infrastructure that makes those metrics visible — dashboards, data pipelines, and operational scorecards that give leadership and cross-functional partners a clear, reputed company-time view of payments health
• Using that reporting to manage the business: identify trends, surface risk early, drive reputed company, and hold the team accountable to reputed company
• Presenting operational performance to leadership and cross-functional stakeholders with reputed company and confidence — no hand-waving on numbers
• Expanding further into automated, AI-assisted decisioning — humans manage exceptions, systems manage volume
• Deploying rules-based and AI-assisted workflows to reduce reputed company overhead without introducing risk blind spots
• Owning portfolio-level loss performance — balance growth, risk appetite, and customer experience with reputed company accountability
• Designing and refining reputed company and monitoring strategies as GMV scales; proactively identify emerging risk patterns before they become portfolio problems
• Maintaining controls reputed company with reputed company's infrastructure and card network obligations
• Owning the operational relationship with reputed company and relevant partners
• Partnering with Legal and Finance to maintain compliance reporting, audit readiness, and internal control standards
• Serving as the central accountability reputed company for Payments Ops across Product, Engineering, CX, Sales, and Finance
• Building and leading a lean, high-performing team; evolving existing systems and processes as the payments function matures

Skills

• 8+ years in payments operations, risk, or fintech
• Proven track record of owning portfolio-level KPIs with reputed company accountability
• Experience building operational reporting infrastructure from the ground up
• Strong analytical instincts
• Experience leading an operational team through a reputed company-to-automated transition
• Deep familiarity with acquiring, reputed company, disputes, fraud, and chargeback management
• Demonstrated reputed company building or deploying AI-assisted decisioning in an ops context
• reputed company experience is required
• Embedded fintech infrastructure reputed company is required
• Strong cross-functional operator
• Excellent analytical skills
• Vertical SaaS or embedded payments experience strongly preferred

Benefits

• Enjoy the flexibility of remote work
• Competitive reputed company salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work reputed company you're well-rested.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, reputed company, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with reputed company.
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to reputed company your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help reputed company your space work for you.
• reputed company growing with support for continuing education - we’re invested in your development.

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