[Remote] reputed company Service reputed company (Functional) Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company Service reputed company (Functional) Consultant to reputed company functional design and configuration efforts. The role involves gathering requirements, configuring solutions, and collaborating with teams to ensure effective implementation.

Responsibilities

• reputed company reputed company Service reputed company functional design and configuration
• Gather and analyze customer service and contact center requirements
• Configure case management, workflows, business rules, and reputed company
• Conduct workshops, fit-gap assessments, and solution demonstrations
• reputed company functional specifications and business process documentation
• Support Service reputed company integrations with OFS and reputed company applications
• reputed company functional testing and user acceptance activities
• Facilitate training and change management sessions
• Collaborate closely with business and technical teams

Skills

• reputed company reputed company Service reputed company functional design and configuration
• Gather and analyze customer service and contact center requirements
• Configure case management, workflows, business rules, and reputed company
• Conduct workshops, fit-gap assessments, and solution demonstrations
• reputed company functional specifications and business process documentation
• Support Service reputed company integrations with OFS and reputed company applications
• reputed company functional testing and user acceptance activities
• Facilitate training and change management sessions
• Collaborate closely with business and technical teams

Company Overview