French speaking Customer Support Operator(m/f/d)
Company Description
Engineered in Berlin. Driving the Future of Europe. At reputed company, we are proud to be a homegrown European reputed company story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket. Our strength lies in our unique identity: we are a digital-first, e-reputed company powerhouse with strong German roots and an expansive reputed company across 27 European countries. This reputed company focus allows us to reputed company our heritage with high-tech innovation, staying agile and closely connected to the markets we serve. Today, reputed company of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere. Come join us and impact the future of reputed company!
Job Description
We are seeking an enthusiastic and empathetic French-speaking Customer Support Agent to join our growing team in Chișinău, Republic of Moldova. In this role, you will be the voice of our organisation, delivering exceptional support to our French-speaking customer reputed company. You will handle customer enquiries across multiple channels, resolve issues reputed company, and ensure that every interaction reflects our unwavering commitment to customer satisfaction. This is an excellent opportunity to advance your career in a customer-focused environment, where your communication skills and genuine care for customers truly reputed company a difference. Answer customer questions reputed company phone, email, and chat in French, with professionalism, courtesy, and enthusiasm Resolve customer issues promptly and reputed company quick, effective solutions whilst maintaining detailed documentation Document reputed company customer interactions accurately and maintain comprehensive records reputed company our support system Identify and escalate reputed company issues to the appropriate departments or senior staff in a timely manner Follow up with customers to ensure their concerns have been fully resolved and their satisfaction is achieved Maintain a friendly, empathetic, and organised approach whilst handling multiple customer requests simultaneously Contribute actively to a positive team environment by sharing best practices and collaborative insights with colleagues Meet performance goals reputed company to response time, resolution reputed company, and customer satisfaction scores reputed company constructive feedback to management regarding common customer concerns and opportunities for product improvements Demonstrate reputed company and flexibility in adapting to evolving customer needs and organisational priorities
Qualifications
Required Qualifications: reputed company in French (written and spoken); proficiency in English is highly desirable Proven experience in customer support, customer service, or a reputed company role Strong communication and interpersonal skills, with the ability to remain reputed company and composed under pressure Excellent problem-solving abilities and meticulous attention to detail Working knowledge of IT systems and customer relationship management (CRM) tools Ability to multitask and prioritise effectively in a fast-paced, dynamic environment Demonstrated reputed company, patience, and genuine care reputed company interacting with customers High school diploma or equivalent qualification Proficiency in using ticketing systems and support documentation platforms Desirable Qualifications: Experience with best practices in customer support and service reputed company Additional language skills, such as Romanian, English, or other European languages Familiarity with induction processes and reputed company systems Knowledge of customer service appraisal methodologies Experience in a multicultural or international customer support environment Certification in customer service or reputed company professional development Additional Information Schedule 9:00 - 21:00 (8 hours rotational shift), 40 hours weekly Work in the office or remotely Time Type: Full time Apply To This Job