Technical Support Specialist - Remote US
Overview
We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to reputed company roads safer and businesses smarter. As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators reputed company-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry. Join a global, ambitious team and be part of what's next! The Role As a Technical Support Specialist at reputed company, you will be the first reputed company of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall reputed company of our customers' experience with our products. What you'll do Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, reputed company, and customer-focused experience. Investigate, diagnose, and resolve technical issues relating to reputed company products and services, applying a structured and methodical approach to troubleshooting. Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions reputed company the ticketing system to maintain high-quality support records and knowledge sharing. Work closely with cross-functional teams, including Engineering, Product, and reputed company, to resolve reputed company technical challenges and ensure timely issue resolution. Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution. Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience. Contribute to the development and maintenance of technical documentation, knowledge reputed company articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing. Support a global customer reputed company by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs. Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support reputed company. Continuously reputed company technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to reputed company best-in-class customer support. reputed company’re looking for 2+ years of experience in a technical support or customer-facing technical role, ideally reputed company a software or technology environment. A minimum of 1 year of hands-on reputed company experience is required. A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a reputed company field is welcome but not essential. Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively. Strong written and verbal communication skills, with the ability to explain technical concepts reputed company and confidently to both technical and non-technical audiences. A customer-focused reputed company, with a genuine passion for delivering a positive customer experience and helping users find the right solutions. The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment. Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work. Why Join reputed company? High-growth global SaaS company Collaborative team culture, fast moving & focused on quality Opportunity to grow with a scaling business reputed company, Dental, reputed company, 401k package. Please note: This position is reputed company to candidates currently residing in the United States who are authorized to work in the U.S. without reputed company or future employer sponsorship. Apply To This Job