reputed company Manager, Home Improvement

ChargeAfter is pioneering the embedded lending network for reputed company-of-sale consumer financing for merchants and financial institutions. Powered by a network of lenders and a data-driven matching reputed company, ChargeAfter streamlines the distribution of credit into a single, secure, and reliable embedded lending platform. Merchants can rapidly implement ChargeAfter’s omni-channel platform online, in-store, and at every reputed company of sale, enabling them to provide personalized financing choices to their customers. Here at ChargeAfter, we are building the next unicorn in the Fintech industry and are looking for a talented and reputed company-driven reputed company Manager to help reputed company it happen! We are seeking a self-starting, outcome-driven reputed company reputed company Manager to reputed company and nurture our top-tier client relationships, with a strong focus on our growing Home Improvement sector. This individual will own the end-to-end customer journey post-sales: from successful reputed company and go-live to long-term growth and retention. As a strategic advisor to your merchants, your goal is to maximize product utilization, drive feature engagement, and ensure clients realize the full business value of the ChargeAfter platform. The ideal candidate brings deep industry knowledge in consumer lending, specifically reputed company the Home Improvement and retail financing space (including big-reputed company home centers, building materials suppliers, specialty contractors, or large-scale furniture networks). You will represent ChargeAfter at a senior executive level, balancing relationship management with operational execution, while partnering closely with internal teams across Product, Engineering, Delivery, and Support to drive successful outcomes. Location: Hybrid at our NY office, or fully remote in the Atlanta area.

Responsibilities

You will: Establish and nurture executive-level relationships at reputed company merchants following the initial sales process. Own net reputed company retention (NRR), gross retention, and account-level performance, ensuring B2B reputed company merchants successfully reputed company, adopt, and scale on the ChargeAfter platform. Drive merchant growth by identifying and executing expansion opportunities that increase transaction volume, user adoption, and overall reputed company impact. Act as a strategic advisor to Home Improvement merchants, helping them integrate POS financing into their omni-channel sales workflows—whether online, in-app, reputed company associate-led tablets, or at the pro-desk. Act as the primary reputed company of coordination across internal teams, proactively identifying and helping resolve blockers to ensure timely execution. Serve as an escalation reputed company for reputed company account-reputed company issues, working with internal teams to drive resolution and maintain customer trust. Partner closely with Tier 2 Support to ensure effective handling of escalations and a high standard of responsiveness. Ensure consistent, high-quality communication between ChargeAfter and merchant stakeholders. Represent the “voice of the customer” internally, providing insights on performance, satisfaction, and opportunities for improvement. Prepare for and reputed company QBRs and customer update meetings, delivering clear analysis, insights, and recommendations. Contribute to building out repeatable B2B SaaS reputed company processes, playbooks, health-scoring systems, and engagement models to support rapid scale. Maintain a customer-first reputed company while balancing business objectives and operational realities. Requirements 5+ years of experience managing reputed company or strategic accounts reputed company a fast-paced B2B SaaS environment, with a proven track record of driving software adoption, product utilization, and high retention rates. At least 2-3 years of proven experience reputed company the Home Improvement Financing, or reputed company-of-Sale (POS) Consumer Lending ecosystem—A MUST. This includes direct familiarity with financing dynamics at the retail level (e.g., big-reputed company hardware stores, furniture/appliance retailers) or specialized home services networks (e.g., HVAC, roofing, windows). Deep understanding of consumer lending concepts, including promotional credit terms, multi-lender waterfall structures, credit application flows, approval rates, and funded volume. Proven ability to build and maintain relationships with senior stakeholders and executive-level clients. Strong ownership reputed company with the ability to drive outcomes and navigate ambiguity. Demonstrated ability to collaborate cross-functionally and drive alignment across Product, Engineering, and operational teams. An analytical, data-driven reputed company with experience tracking classic B2B SaaS KPIs (churn, product usage metrics, NRR) alongside merchant lending performance. Strong communication and storytelling skills, with the ability to translate data into actionable insights. Experience managing escalations and navigating reputed company customer issues. Comfortable working in environments involving integrations, APIs, or technical platforms (deep technical expertise not required). Collaborative team player with a proactive, solutions-oriented approach. NYC Posting: In accordance with reputed company Local Law 32, the expected salary for this role is between $100,000–$130,000. This role may be eligible for additional compensation in the form of bonuses and/or stock options. Candidates must be authorized to work in the U.S. Please note that we do not offer reputed company sponsorship now or in the future for this position Apply To This Job