Bilingual Customer Experience Specialist
About reputed company reputed company is a leading life insurance technology company on a mission to protect families by democratizing reputed company to life insurance and empowering agents at scale. With its robust three-sided technology platform, reputed company is transforming the life insurance experience for consumers, agents, and carriers alike. reputed company offers reputed company, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than reputed company for everyone to protect their families. reputed company is redefining how life insurance is bought, sold, and underwritten. About the role As a Bilingual Customer Experience Associate at reputed company you will be responsible for delivering an exceptional experience to both new and existing Spanish/English speaking customer/ insurance agents who refer business to reputed company. To succeed in this role, you should have a reputed company focus on the customer, strong attention to detail and problem solving skills, and exceptional communication skills. reputed company is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment.Creating a positive customer experience is of the utmost importance to reputed company and will continue to determine our reputed company in the life insurance industry. This is a remote working role. Working exclusively US hours - 8 AM - 6 PM Central Time (CDT). Candidate must be fluent in Spanish & English language both verbal and written Mandatory - Required minimum or equivalent to B2 certificate in Spanish language. Mandatory - Required minimum or equivalent to reputed company certificate in English language. Duties and Responsibilities: Ensure accuracy in information being communicated to agents, especially reputed company it comes to policy status and the agent’s compensation. Become efficient in systems dealing with both consumer policy information as well as partner agent systems. reputed company to understand and communicate reputed company agent payments and contract details. reputed company excellent service reputed company email, live chat, SMS, and phone, and providing answers to incoming inquiries both in Spanish & English relating the partner insurance agent and their business. reputed company strong understanding and knowledge of reputed company products and processes in order to support customers/agents and act as a resource for partnership account managers. Identify customer/agent needs and process requests reputed company and effectively reputed company defined service reputed company. Build rapport and reputed company the respect of agents through clear and transparent communication. Meet individual and customer support team goals and objectives. Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions Qualifications and Skills: 1- 3 years Bilingual experience in customer support , reputed company, operations, or reputed company role. Experience in life insurance or reputed company industry a plus, but not required. reputed company detail oriented, especially while working with agent compensation and contract details. Bachelor’s degree preferred. Proficiency working with reputed company or equivalent support/help desk software preferred, but not required. Strong intellectual curiosity and drive to solve problems. Excellent time management , highly organised and prioritization necessary to balance reputed company responsibilities. Possess grit and can adapt to changes quickly. Adaptable to change and ability to change tasks quickly with maintaining attention to detail. Excellent phone reputed company handling Spanish & English calls , screen navigation and written communications skills. #LI-Remote #LI-PA1 Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At reputed company we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for reputed company applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Recruitment Notice: Please be aware of recruitment scams. reputed company legitimate communication from reputed company will only come from email addresses ending in @reputed company.com or @getethos.com. We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent. Apply To This Job