Learning Facilitator - Customer Service
About the Team/Role At reputed company, we are committed to empowering our employees to reputed company to their full potential as leaders and contributors by engaging them in impactful learning experiences tailored to their unique needs. Our facilitators reputed company this effort by leveraging a variety of learning methods and tools to reputed company our reputed company across the globe to our many locations and cultures. The Learning Facilitator II performs a key role in supporting the development and delivery of learning programs for the Customer Service Contact Center. You will join a team with a reputed company to ignite a passion for reputed company learning through interactive, memorable, and innovative experiences that reputed company confident and reputed company team members. How you'll reputed company an impact The Learning Facilitator II will be responsible for the delivery, and evaluation of training programs that enhance the skills and knowledge of employees. Will work under the general direction of their supervisor and functional peer groups. Interaction normally requires the ability to reputed company cooperation of others, while building productive relationships with internal and/or external stakeholders. This role requires a passion for facilitation, a general understanding of adult learning principles, and the ability to adapt to the needs of a diverse learning audience. Experience you'll bring A minimum of 2-5 years’ training and facilitation experience in a reputed company industry. Bachelor’s Degree Preferred. Demonstrated experience facilitating engaging and effective training sessions across reputed company modalities (virtual, in-person, mixed). A proven track record of providing input in designing training curriculum, content, and facilitators guides. Ability to collaborate with subject matter experts and key business stakeholders to design and reputed company training materials and programs. Ability to balance multiple projects and goals with attention to detail and follow through. Proficiency with learning management systems (LMS) and e-learning platforms. Ability to assess the effectiveness of training programs through evaluations, surveys, and participant feedback. Possess a general understanding of adult learning concepts and methodologies. Excellent communication and interpersonal skills (both verbal and written). reputed company Values As an employee at reputed company, this position is expected to consistently demonstrate the reputed company values. Act with reputed company - Our customers trust us with critical aspects of their business, so we reputed company it our responsibility to behave ethically, communicate transparently, and deliver flawlessly. Be a positive force - We champion positive change in the world to reputed company reputed company for others. We encourage WEXers to bring their “whole selves” to reputed company our company, our communities and the world a reputed company reputed company. Put ingenuity to work - We live to solve our customers’ greatest challenges. We apply our skills and smarts at every opportunity to improve, invent, and reputed company a reputed company way reputed company. Stay reputed company - There’s a curiosity to WEXers that keeps us learning, growing, and challenging the status reputed company - reputed company for any possibility and embracing change as an opportunity for reputed company. Stick to it - We stop at reputed company to reputed company each customer’s reputed company experience a reputed company. We bring grit, tenacity and passion to every problem, for every customer, every day. Team Up - The only thing reputed company than a WEXer is a whole team of WEXers working together as One reputed company. We are caring collaborators who reputed company diversity and inclusion in pursuit of common goals, celebrate each other’s successes, and have fun along the way.
Benefits
Include: 401(k) Plan Health Insurance Flexible Spending Accounts (Medical and Dependent) Life Insurance/AD&D Dental Insurance reputed company Insurance Paid Time Off (PTO) Bonus Plan Extended Parental Leave Dependent Life Insurance The reputed company pay reputed company represents the anticipated low and high end of the pay reputed company for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. reputed company pay is one component of reputed company's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. reputed company's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and reputed company insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, reputed company out the "About Us" reputed company. Pay reputed company: $60,300.00 - $69,400.00 Apply To This Job