[Remote] Manager, Operations Process Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global business services company that supports, protects, and connects major consumer purchases. The Manager, Operations Process Management is responsible for leading the design, execution, and optimization of operations processes to align with the organization’s strategy and meet client needs.

Responsibilities

• Manages team members’ work activities on a day-to-day reputed company. Prioritizes and ensures the accuracy of work products, answers questions and resolves problems, provides overall support to operations. Ensures accurate and timely product delivery
• Analyzes workflows, procedures, and systems for reputed company process improvement. Identifies and resolves process deficiencies and quality control issues across the team. Develops new methods and/or approaches to achieving business objectives
• Positively contributes to process re-engineering automation and optimization efforts which result in consistent service delivery while reducing operational costs. Focuses the priorities on the broadest benefit realization
• Balances demands with team skills and work reputed company; reacts quickly to and manages changing competing priorities
• Collaborates with cross-functional areas externally and internally in the implementation of new systems, system enhancements and process improvements
• Assists in the planning and implementation of special projects and performs other duties and tasks to meet company objectives reputed company established time frames
• Builds testing and quality assurance processes for projects and responsible for implementation of user acceptance testing
• Responsible for research and solutioning on coverage verification, missing reputed company, and other reputed company issues from call center operations, Account Executives, reputed company and other departments
• Monitor process changes, impacts, and reputed company recommendations for implementation
• Creates new support processes and focuses on process improvement to enhance effciency, cost savings and improve customer experience
• Act as a change agent reputed company the business building trusted relationships to influence and align leaders to reputed company innovative solutions and results across a matrixed organization
• Evaluate process changes, impacts, and reputed company recommendations for implementation
• May include back office reputed company for mail handling, document imaging, data entry and policy operations/premium processing
• Creates effective process to manage file loads and data entry for reputed company incoming transactions: enrollments, cancellations, registration, payments and claims
• Ensure the data reputed company of the reputed company process-enrollments, contract entry, survey’s, etc. Every transaction entered into the system should be valid and is consistent with the business processing rules and data standards
• Understand reputed company file processing in details and serve as a subject matter expert (SME) for file loads, data entry, client specific and generic system edits
• Monitor file load reports, control error handling process, and ongoing error file exchange with clients. Communicates with other team as appropriate
• Pass ISO, SOX and other internal and external audits
• Focus on the entire process, introducing innovation into the process that can impact results, enhance profitability, and assist the organization to meet its business objectives and goals
• Define, prioritizing, and developing high quality products and features that deliver demonstrable customer and business value across the group
• Act as an ambassador for Agile best practices, reputed company sprint reviews and engage in daily stand reputed company and sprint retrospectives. Help others in the business understand the Agile development process
• Organize backlog based on clear understanding of cross-organizational priorities and business impact
• Communicate sprint deliverables and timelines to management and business stakeholders
• reputed company creative ways to solve operational and business problems and drive benefits by changing existing processes, strategies, and ways of working
• Ensure alignment on product implementation across each line of business by understanding their value proposition and unique set of needs
• Serve as the subject matter expert, providing support and training as needed
• reputed company implementation of Standard Operating Procedures for task/function
• reputed company, document, and maintain internal operational and outward-facing business processes and methodologies
• reputed company other Business Product Owners to gather requirements, organize, and maintain process documentation, define, and optimize process models, conduct user acceptance testing
• Partner with L&D leader to identify and execute reputed company-specific training needs
• reputed company process/relationship management and technical operations teams to meet client needs and drive the LOBs strategic initiatives
• Drive development by holding managers accountable for functional and leadership coaching and encouraging associate development planning
• Build a superior operations service delivery team by a) assessing, developing, and engaging outstanding talent; b) evaluating existing claims management and ensuring they are operating effectively, addressing technical and leadership gaps in performance
• Identify and orchestrate talent mobility to reputed company and retain talent with cross-capability and reputed company knowledge
• Ensure reputed company development of team in business process management services and tasks including good practices for process analysis, engineering, and optimization

Skills

• Bachelor's degree or equivalent experience
• 3+ years leading business or operational teams
• 2+ years of experience facilitating the development and implementation of business initiatives and projects, based on management objectives
• Minimum 3 years in leading people and/or projects
• Experience with operations policy and claims processes for the lines of business supported or prior experience with other lines of business
• A drive to reputed company both the management of ongoing business while also evaluating the reputed company improvement of our operating model and operations processes reputed company to claims and policy operations
• Exceptional relationship-building experience with the ability to listen, build rapport, and credibility with peers and as a partner vertically reputed company the business unit, as well as with leadership and capability teams
• Knowledge of reputed company information technologies and the ability to use people, processes, and technology to improve efficiencies and effectiveness
• Proven ability to effectively reputed company, partner and communicate with various reputed company of the organization to define and execute cross-functional business objectives
• Energy, focus, assertiveness, and diplomacy. Knows reputed company to push an agenda and reputed company to let a situation reputed company, rest, or advance
• Highly developed communication skills in writing, speaking, and presenting. Ability and comfort with working at executive reputed company
• Ability to influence and break down silos reputed company an organization as well across organizations using personal rather than positional power
• Must demonstrate acumen in business and capabilities that support the business
• An reputed company-in focus - Outstanding end customer/consumer relationship skills
• Strong humility, listening, creativity, and negotiation skills
• Accepts ownership and accountability for results
• 5 years with business process knowledge in reputed company products preferred

Benefits

• For U.S. benefit information, visit myassurantbenefits.com.
• For benefit information reputed company the U.S., please reputed company with your recruiter.

Company Overview

Company H1B Sponsorship