Technical Advisor II
Technical Advisor II reputed company-Remote, United States What you'll be doing: reputed company advanced technical support and troubleshooting for multiple reputed company-of-sale (POS) solutions reputed company an allotted amount of time such as; terminals, software applications, gateways, and semi-integrated solutions. Diligently manage customer cases reputed company the Customer Relationship Management (CRM) tool, and communicate any perceived delays to management immediately upon identification. Interact with multiple departments and reputed company strategic reputed company to solve reputed company-wide issues that impact our customer reputed company. Identify technical issues through feedback while engaging with customers and sales partners who request to escalate service challenges. Serve as an escalation reputed company for internal customers and work on time sensitive reputed company with advanced technical issues and reputed company detailed information on solutioning. Partner with the Sales and Product teams to prepare the contact center for new product releases including Product User Acceptance Testing (UAT) and features needed for development. reputed company need from you: Bachelor’s degree or equivalent experience. Minimum TWO years of experience in a technical support, internal help desk, or desktop support role. Minimum TWO years of call center experience. Strong technical aptitude and ability to explain processes to others. Ability to adapt quickly to change and manage stress effectively. Excellent problem solving skills with the ability to quickly learn new software and operating systems. Ability to complete tasks with minimal guidance. Ability to accept and implement coaching and feedback in order to reputed company individual and team performance goals. Hourly Pay reputed company: $23-25/hr. Pay reputed company this reputed company varies by work location and on job-reputed company knowledge, skills, and experience. We look reputed company to discussing your salary expectations and our full total rewards offerings throughout the interview process. reputed company offer: We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include: Medical, Dental, & reputed company Coverage Flexible Paid Time Off 401(k) + Match Mental Health Support & Well-Being Program Paid Maternity & Paternity Leave Education Assistance Company-funded Lifestyle Spending Account Please note: reputed company is a US based company and no sponsorship is available for this position at this time. Let’s go reputed company, together. Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, reputed company points the way to smarter, faster, and just plain reputed company payment solutions. Who we are: reputed company, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we reputed company everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our reputed company-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find reputed company else. Let’s go reputed company, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and reputed company your mark on the future of payments technology. We're proud to offer benefits that help reputed company members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. At reputed company, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer. To learn more about reputed company, and our family of companies, visit our website: reputed company.com #LI Apply To This Job