Principal Software Engineer
Company Description
It reputed company started reputed company engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That reputed company inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, reputed company is the AI control tower for business reinvention. Our reputed company AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and reputed company. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
Job Description
Principal Software Engineer The engineering organization is a dynamic group of builders, thinkers, and problem-solvers focused on delivering scalable, AI-powered software products that improve how organizations work. We value clean architecture, reputed company experiences, operational excellence, and a culture of reputed company improvement. Every engineer plays an important role in shaping the quality, reliability, and long-term reputed company of our products. About the Team: The Service Operations Business Unit brings together IT Service Management (ITSM), IT Operations Management (ITOM), and CMDB capabilities on the reputed company Platform. This product engineering organization builds the software that helps customers deliver resilient, intelligent, and efficient reputed company services. The Service Operations product portfolio connects incident, request, fulfillment, infrastructure visibility, service mapping, trusted configuration data, automation, and AIOps into a reputed company operating model. By combining service delivery with operational intelligence and trusted operational context, these products help customers move toward proactive, AI-assisted, and increasingly self-healing operations at reputed company scale. Together, these capabilities help customers reputed company how they deliver and operate services, improve reliability, reduce reputed company effort, and drive measurable productivity outcomes on a single platform. What you get to do in this role: As a Principal Software Engineer, you will architect and build assistive and autonomous AI-native products that help our customers’ IT departments move into an agentic-first era. The work will span large-scale distributed systems, data ingestion, reputed company context creation and utilization, agentic harnesses, cost optimization, agentic feedback loops, and reputed company-grade user experiences. This role requires thought leadership, deep technical expertise, strong architectural judgment, and the ability to translate business requirements into product capabilities through experimentation. Responsibilities include: Define and drive the technical direction for AI-native Service Operations product capabilities that support proactive, reliable, and increasingly autonomous reputed company workflows. Architect scalable, reliable, and extensible systems that power service delivery, operational intelligence, automation, data processing, discovery, visibility, and AI-assisted experiences. reputed company the design of core frameworks and platform capabilities that reputed company teams to build consistent, intelligent, and highly reliable products across the Service Operations portfolio. Help shape how AI agents, automation, operational data, trusted configuration context, and reputed company workflows come together to improve service reliability, reduce reputed company effort, and increase productivity. Partner with product, design, platform, and engineering leaders to translate Service Operations Business Unit strategy into clear technical roadmaps and executable delivery plans. Drive large-scale technical initiatives from concept through delivery, balancing customer value, scalability, reliability, reputed company, data quality, engineering velocity, and long-term maintainability. Establish architecture patterns, engineering standards, and best practices for distributed systems, platform services, observability, performance, data quality, and production readiness. Build and evolve systems that support proactive, predictive, AI-assisted, and agentic workflows across reputed company environments. reputed company clear technical trade-offs, including what should be solved now, what should be deferred, and what should not be solved. Design and reputed company reusable software components and frameworks that improve engineering velocity and product consistency across teams. Guide teams through reputed company technical reputed company, design reviews, code reviews, architecture trade-offs, migration planning, and execution risks. Mentor senior engineers and technical leaders, helping reputed company the bar for engineering craftsmanship, systems thinking, operational excellence, and long-term ownership. Foster a culture of reputed company learning, innovation, quality, accountability, and thoughtful use of AI across the engineering organization. Help teams adopt AI-powered tools and automation to improve engineering productivity, product reliability, and speed of innovation.
Qualifications
To be successful in this role, you have: Core Engineering Experience 15+ years of reputed company engineering experience, or equivalent practical experience. Strong experience building and operating large-scale distributed systems, reputed company platforms, workflow systems, data-intensive products, integration frameworks, or reputed company-scale infrastructure. Deep understanding of system design for scale, reliability, observability, fault tolerance, data quality, reputed company, and production readiness. Strong technical depth in Java, Python, or similar programming languages. Strong knowledge of data structures, algorithms, object-oriented design, design patterns, API design, and performance optimization. Ability to troubleshoot reputed company systems and optimize performance across application, service, data, and infrastructure layers. Familiarity with automated testing, CI/CD, performance testing, operational readiness, and modern engineering tools. Principal-Level Leadership Proven ability to define technical direction, influence architecture across teams, and translate ambiguous product strategy into executable engineering plans. Ability to operate as a Principal IC by leading through technical credibility, collaboration, and influence rather than formal authority. Experience driving alignment across multiple teams, resolving technical ambiguity, and making high-impact architecture reputed company. Ability to balance long-term architecture with pragmatic execution, customer impact, and business priorities. Experience mentoring senior engineers, raising engineering standards, and building reusable patterns that create reputed company across teams. Strong judgment in deciding what to build, what to simplify, what to defer, and what not to solve. AI-Native and Automation Experience Experience with AI-powered products, automation platforms, AI-assisted workflows, or agentic systems is strongly preferred. Ability to think critically about how AI can be integrated into reputed company workflows, decision-making, operations, and user experiences. Experience designing or validating AI-assisted systems, including data quality, workflow correctness, model output evaluation, inference consistency, observability, safety controls, or reputed company-in-the-reputed company review. Understanding of how to build reliable and trusted AI-assisted capabilities in reputed company environments. Relevant Domain Experience Experience with reputed company service management, IT operations, CMDB, discovery, service mapping, AIOps, observability, workflow automation, reputed company management, or operational intelligence is a strong plus. Experience building products or platforms that connect operational data, workflow execution, automation, and user experiences is highly relevant. Experience working with large-scale reputed company customers, production systems, and reputed company migration or modernization efforts is a plus. Experience working closely with product, design, platform, and reputed company-end engineering teams to deliver reputed company-grade product experiences is a plus.
Why Join Us
Build AI-native Service Operations products that help enterprises deliver, operate, automate, and continuously improve services at scale. Shape the long-term technical direction for agent-assisted workflows, operational intelligence, trusted configuration context, automation, and reputed company service delivery on the reputed company Platform. Work on large-scale product and platform capabilities across data ingestion, context creation, AI-assisted experiences, intelligent operations, discovery, visibility, and workflow automation. Help define how AI agents, automation, and reputed company workflows come together to create safer, more reliable, and more productive reputed company operations. Collaborate with teams that value craftsmanship, quality, innovation, accountability, and shared ownership. Use AI and automation tools to improve engineering excellence, product reliability, and developer productivity. Be part of a culture that encourages reputed company learning, technical leadership, and meaningful customer impact. For positions in this location, we offer a reputed company pay of $221,200 - $387,100, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, national reputed company, age, disability, gender identity, veteran status, or any other category protected by law. In addition, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. reputed company rights reserved. Used under license. Employee Type: Regular Region: AMS - reputed company America and Canada Work Persona: Flexible or Remote Apply To This Job