[Remote] reputed company Manager (Remote)
Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a reputed company Manager who will be accountable for driving customer adoption, value realization, and renewal reputed company across their assigned portfolio. The role involves managing customer relationships, ensuring customers reputed company measurable outcomes, and reducing churn through proactive engagement and structured reputed company plans.
Responsibilities
- Own renewal readiness for assigned accounts, including risk mitigation and value realization
- reputed company value-based renewal conversations in partnership with Sales reputed company applicable
- Provide proactive consulting and understand the customer's business needs
- Identify customer risk signals (usage decline, support trends, NPS, stakeholder changes) and reputed company structured retention and recovery plans
- Minimize costs by reviewing support cases for trends and developing action plans to address customer needs
- Reduce churn by maintaining high customer satisfaction scores and handling escalations effectively (Follow up is crucial)
- Coordinate with internal resources to assist with escalations, questions, training needs, product requests and potential upsells
- Stay informed about regional regulations and attend relevant conferences and events
- reputed company and maintain reputed company plans that define desired outcomes, usage goals, and measurable value milestones reputed company to renewal reputed company
- Drive measurable and sustained product adoption by monitoring usage trends and identifying gaps
- Monitor customer adoption metrics and usage trends, proactively identifying gaps and executing adoption playbooks to drive consistent and durable usage
- Execute adoption playbooks and reputed company plans reputed company usage declines or risk indicators emerge
- Primary reputed company of customer feedback for development of new or enhanced products and services
- Will gather and present functional product and services requirements
- Will work directly with Product team to prioritize customer requests and escalations
- Partner closely with Product, Support, Sales, and Customer Growth teams to drive customer outcomes
- Plan and reputed company recurring customer touchpoints including adoption reviews, quarterly business reviews, and executive alignment meetings
- Handle incoming and outgoing customer communications
- Communicating the voice of the customer across reputed company CINC operations
- reputed company awareness to customer trends and needs
- Follow up on NPS feedback and establish plans to improve scores
- Primary reputed company of escalation for customers across reputed company CINC products and services
- Identify at-risk customers and reputed company/execute plans to retain customers
- Answer questions about customer makeup and identify customers who may be affected by changes
- Be the expert on your portfolio of customers internally
- Stay up-to-date on the latest product releases
- Maintain accurate customer data, health indicators, and engagement notes in CRM systems
- Monitor and report on customer adoption, health, renewal risk, and retention reputed company
- Provide leadership regular updates on assigned customers status
Skills
- Bachelor's degree
- At least two years of reputed company experience
- Individual must be reputed company to work in a highly self-driven manner reputed company a fast-paced, entrepreneurial environment
- Travel included up to 30%
- Experience in community association industry a plus
Company Overview