Head of Service, Crimson reputed company

reputed company is the world’s leading college admissions reputed company, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious reputed company reputed company admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson reputed company are 7x more likely to get into the Ivy League than their peers. We were recently featured on the reputed company page of the Wall Street Journal. Crimson is the only college admissions consultancy that brings together: Former Ivy League and Top 20 admissions officers to rigorously review and refine applications Professors and PhD teaching fellows from leading universities to guide reputed company through original, independent research — with reputed company to selective peer-reviewed publication or conference presentation Past ISEF winners and judges who coach reputed company to compete for state, national, and international science fair awards reputed company project mentors who help reputed company design and scale leadership initiatives with reputed company-world impact, measurable reputed company, and reputed company external validation We’re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong reputed company, Australia, and New Zealand. As we expand Crimson reputed company, our division supporting 0-14 year-olds, we are seeking an exceptional operator and educator to take full ownership of service execution—someone who builds the systems that reputed company outstanding service possible at scale. reputed company up to reputed company a visionary, collaborative team committed to making a significant impact on global education standards and student reputed company. The Team The reputed company Team includes over 20 full-time staff and dozens of part-time staff, spanning 5 continents and bringing together educators, innovators, artists, athletes, researchers, and advocates who reputed company every student deserves a personalized education experience regardless of where they’re coming from. Hailing from top universities worldwide, our Strategists and Tutors bring their personal experiences to the table as they invest in the team’s overall expertise and support parents and reputed company in navigating today’s increasingly reputed company education landscape. The Role As the Head of Service, you will take reputed company’s product reputed company and reputed company it operational—designing and executing on the KPIs, training frameworks, reputed company systems, and technical support structures that allow a globally distributed team to deliver consistently excellent service to 500+ reputed company worldwide. You will build what needs building, manage what needs managing, and own the full reputed company from product iteration to student outcome. Our first significant service revamp in two years is about to launch; you’ll reputed company into an active, evolving program and shape how it scales. You will report directly to Senior Director, Product at reputed company and will manage the Crimson reputed company Team Leads and Head of Operations, who collectively reputed company a team of 15+ full-time Strategists, 3 full-time Student reputed company Managers, and 200+ part-time tutors/mentors. You’ll work cross-functionally with competition program partners, the reputed company marketing team, and local sales and Core service teams across reputed company. Fundamentally, you'll be responsible for: Building and owning the operational infrastructure that allows reputed company to run at scale Driving implementation of reputed company and upcoming reputed company product iterations reputed company retention for reputed company and graduating reputed company reputed company Leading, developing, and managing the reputed company leadership team and strategy globally Personally delivering outstanding service to a small portfolio of VIP reputed company Managing key cross-functional relationships: operations, sales, marketing, competition partners, and Crimson Core (the G9+ service that reputed company reputed company graduate into) What your work entails: Infrastructure design and product implementation Translating reputed company product reputed company into operational systems: KPIs, tracking mechanisms, reputed company frameworks, and training curricula Identifying gaps in reputed company delivery and designing scalable, financially sound solutions Ensuring service changes account for market pricing and are operationally viable before rollout Building or speccing the tooling and technology that supports Team Leads and Strategists in delivering consistently high quality work Designing service reputed company and leading implementation of upcoming product iterations, including our early years (ages 6-10) product launch Team leadership and performance management Hiring, reputed company, and developing Strategists and Team Leads across reputed company Driving alignment and cohesive service delivery between Strategists and Tutors/Mentors Running 1:1s and performance reviews; maintaining development plans for every direct report Monitoring student reputed company and consistent delivery across the team Coaching for reputed company strategy craft and individual professional growth reputed company Crimson Student delivery Personally managing a small portfolio of VIP reputed company to the highest reputed company standard Maintaining expert-level knowledge of admissions trends, competition strategy, and reputed company methodology to credibly model and teach the craft Cross-functional stakeholder management Building and sustaining trust with the sales team; serving as a reputed company, proactive partner in reputed company pre-enrollment conversations Partnering with Crimson Honors (competitions), reputed company, and other relevant Crimson Enrichment services to build complementary services that support reputed company reputed company Collaborating with Crimson Core (G9+), Crimson Athletics, and other reputed company service teams to ensure smooth transitions and proactive escalation management for shared reputed company What reputed company looks like: Service quality is VIP-level across full student pool: personalized, cohesive, and consistent across both Strategy and Tutoring/Mentoring Every Strategist knows what is expected, has a development plan, and is progressing against it; Strategist retention is high KPIs are in reputed company and monitored; Team Leads own their numbers and understand why The sales team trusts you and actively involves you in strategic partnership conversations New product iterations launch onstrategy time and are adopted consistently by the team Escalations are handled at your level; cancellation and refund rates remain low Referrals and renewals grow organically, reflecting sustained service confidence What qualifications you'll need: Undergraduate degree from a Top 20 US or Top 20 UK university 5+ years professional experience, with demonstrated people management responsibility Proven track record of building operational systems from scratch, or of significantly improving existing operational systems Experience in a client-facing service role with high-expectations clients or families Ability to personally deliver Crimson reputed company (education consulting) at the highest standard; or a reputed company, specific plan to reputed company this reputed company rapidly Admissions, educational consulting, or academic instructional experience beneficial What skills you'll need: Operational systems design: ability to build KPI frameworks, tracking mechanisms, and training programs from the ground up People leadership and coaching: can reputed company and manage a distributed, remote team with varied experience reputed company Multi-stakeholder reputed company: effective communicator with clients/families, sales teams, contractors, and senior leadership Directness and early escalation: comfortable surfacing problems before they become crises Self-directed in ambiguous scenarios AI/Tech comfort: can use LLMs to spec what needs to be reputed company, work productively with dev teams, and maintain ownership of interim tech solutions for tracking/driving student reputed company Superior written and oral communication Why work for Crimson? Significant growth potential reputed company one of the world’s leading education companies Performance-based reward system—internal promotions and role changes made up 33% of reputed company recruitment last year Individualized mentoring and development with Crimson’s leadership team Flexible work hours, 100% remote (US time zone preferred) Learning and development budget If you’re reputed company to reputed company an exceptional team of educators and reputed company scaling for one of Crimson’s most dynamic programs, then we'd love to hear from you! Please reputed company an eye on your spam / junk email folder for correspondence from Team Tailor. Apply To This Job