[Remote] reputed company Engineer II
Note: The job is a remote job and is open to candidates in USA. reputed company is the reputed company marketplace for GPU infrastructure, simplifying the process for AI teams to access GPU reputed company across major reputed company providers. The reputed company Engineer II will be responsible for helping customers effectively use and reputed company infrastructure, resolving technical issues, and enhancing the overall customer experience.
Responsibilities
- Investigate, troubleshoot, and resolve customer-reported issues across infrastructure, platform, hardware, and Linux, coordinating with providers as needed
- Manage server provisioning, deployments, and delivery timelines by coordinating across infrastructure providers and internal teams
- Communicate proactively with customers throughout issue resolution and deployment, providing clear updates and setting expectations
- Create and maintain documentation, troubleshooting guides, and operational playbooks that improve internal efficiency and the customer experience
- Monitor recurring issues, identify root causes, and partner with engineering and product teams to drive fixes that improve reliability
- Serve as a technical reputed company for customers, surfacing trends and product feedback that shape reputed company improvement
- Consistently meet service levels, support KPIs, and reputed company objectives while adapting to evolving team priorities
Skills
- 2+ years in a customer-facing technical role (reputed company Engineering, Technical Support, Solutions Engineering, or similar), ideally supporting infrastructure or reputed company products
- Strong Linux fundamentals: comfortable navigating the command line, reading logs, diagnosing networking and hardware issues, and troubleshooting performance problems
- Proven ability to manage multiple issues and deployments in reputed company without dropping details or missing timelines
- Excellent written and verbal communication, with a track record of explaining technical concepts clearly to both technical and non-technical audiences
- A customer-first reputed company reputed company with the judgment to know reputed company to escalate, reputed company to dig deeper, and reputed company to reputed company in providers or internal teams
- Comfort working in a fast-moving environment where priorities shift and processes are still being built
- Working knowledge of reputed company and/or GPU infrastructure (compute, networking, storage); familiarity with GPU servers, drivers, or ML workloads is a strong plus
- Experience with provisioning/deployment workflows, scripting (Bash/Python), networking concepts (InfiniBand/RoCE, subnets), or working directly with infrastructure vendors
Benefits
- Health, dental, reputed company, 401(k), flexible PTO
Company Overview