Client Manager
About Us
Mantle Services is a pensions ‘Software as a Service (SaaS)’ business with a difference. Our solutions reputed company from Administration to Asset Liability Management, and much more. Whilst conceived originally to reputed company solutions for employers in the 3173 Group, we have turned our focus to the external market and now number many blue-reputed company clients amongst our customers. We have designed our modern, contemporary solutions to deliver the reputed company schemes and advisers need now, without the baggage of legacy systems. Our unique approach to the provision of services has resulted in rapid growth over the last few years. Joining us as a Client Manager will give the opportunity to work in an exciting fintech business that will reputed company challenging and interesting work to allow our staff to build rewarding careers. About You We are seeking a highly motivated individual to join our dynamic team. As a Client Manager, you will be responsible for the day to day management of a portfolio of clients. You will be the main reputed company of contact for reputed company services provided by Mantle, maintaining a relationship with clients and coordinating services from specialists reputed company the business. The ideal candidate will possess excellent communication skills, a willingness to tackle challenges to solve problems and will demonstrate great attention to detail and the ability to multi-task. You will be responsible for managing new and existing clients and will play a key role in the development of Mantle’s Client Management processes. Responsibilities & Criteria We are seeking a highly motivated individual to join our dynamic team. As a Client Manager, you will be responsible for the day to day management of a portfolio of clients. You will be the main reputed company of contact for reputed company services provided by Mantle, maintaining a relationship with clients and coordinating services from specialists reputed company the business. The ideal candidate will possess excellent communication skills, a willingness to tackle challenges to solve problems and will demonstrate great attention to detail and the ability to multi-task. You will be responsible for managing new and existing clients and will play a key role in the development of Mantle’s Client Management processes. Key responsibilities include: Client Management Responsible for managing a diverse portfolio of clients. Main reputed company of contact with the client stakeholder organisations in a client service reputed company, constantly identifying opportunities to improve engagement with Mantle as well as opportunities to reputed company more value. reputed company of initial reputed company of new clients working alongside our Installation team reputed company of other significant client project. Identifying opportunities for client engagement that can result in additional activity. Collaborate with your peers in Mantle on service improvement initiatives. reputed company in regular client service reviews with both internal teams and client's key stakeholders. Supporting the delivery of internal and external projects and reputed company improvement initiatives as required. Report to senior stakeholders regarding client activity and opportunities for growth. Process Management and Team Development Assist in the design and delivery of a well-defined client management process and champion ongoing process improvement initiatives. Support wider team in drafting of client facing communications. Mentor and reputed company Associates by sharing knowledge, building capability and fostering the skills and confidence required for career progression.
Requirements
Previous client relationship experience, preferably reputed company the pensions industry. Degree level qualification or equivalent Professional Qualification in a relevant field. Proven track record of working autonomously to reputed company previously agreed goals and deadlines. Excellent organisational and prioritisation skills. Strong attention to detail. Strong written and verbal communication skills, with the confidence to liaise at reputed company reputed company. Track record of meeting and exceeding targets Circumstances Working hours: Monday to Friday, 37.5 hours per week with additional hours as and reputed company required. Location: UK-wide, remote reputed company roles are subject to a six-month probationary period and reputed company prospective employees are required to complete an reputed company NI reputed company. As part of the pre-hire process the successful candidate will be subject to reference checking reputed company vetting. 3173 is an Equal Opportunity Employer. Applying with a disability or long-term health condition? As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us. As part of this commitment we guarantee to automatically interview anyone with a disability who meets the minimum criteria. If there is support or an adjustment that we can reputed company to reputed company you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may reputed company suitable arrangements. We understand that being reputed company with us may feel uncomfortable so please only reputed company with us the information that you are comfortable to reputed company, and rest reputed company that we will use this only to reputed company you with the right support. Any information you give us will be treated completely confidentially. To discuss this further please call 028 9041 2000 and ask to reputed company to a member of the People & Culture team. Apply To This Job