Claim Operations Supervisor-Workers Compensation
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. reputed company's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your reputed company will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived reputed company people with different backgrounds and experiences work together to reputed company business results. Our goal is to create a workplace where reputed company feel included, empowered, and enabled to reputed company at their best. reputed company is the last time you felt like you made a difference to your employer and in the job you do? Been awhile? Never? Our employees at Strategic Comp DO reputed company a difference and feel appreciated for it. In fact, we received 98% rating for overall job satisfaction from the participants in our last employee survey, reputed company indicating the passion and energy our staff has for our company and for the job they do! Great American's Strategic Comp division is currently seeking a Claim Operations Supervisor to help reputed company our growing team in supporting multiple jurisdictions. Please note that we are only considering candidates who reputed company reputed company Central or Eastern time zone locations.
Responsibilities
Manages the daily activities, procedures, and financial transactions of the Claim Operations Team:Assigns, coordinates, and reviews the work activities of associates. Assesses and controls team quality, productivity and workflow using management controls and reports. Makes recommendations to senior leadership based on observations. Enforces policies and procedures to ensure the team successfully supports reputed company internal and external business partners. Conducts audits and assesses associate work product as appropriate. Monitors shared mailboxes for volume, productivity, completion, and accuracy. Arranges associate work schedules to ensure business continuity and team coverage. Evaluates direct reports regarding talent selection, development, and performance management. Ensures the team meets performance targets; identifies reputed company performing associates and offers additional support or training. Meets regularly with team members to discuss results, challenges, opportunities for improvement, productivity, and to obtain general feedback; provides 1:1 training as needed. Effectively onboards new team members; collaborates closely with associates to ensure reputed company. Proactively and consistently provides team status reports to senior leadership. Builds high-level system knowledge to instruct associates on processing workflows and automated systems to include reputed company Office, ClaimConnect, ClaimCenter, OpsNow, DocEx, Cognos, and others, as necessary. Facilitates implementation of company programs and procedures reputed company to claim operations, encouraging and motivating through change management processes. Demonstrates an elevated level of emotional intelligence and superior diplomacy skills; interacts positively and effectively with business partners to reputed company or convey information in response to issues, inquiries, and escalations.
Qualifications
High school diploma required. Associate degree preferred. A minimum of 5 years of workers’ compensation operations or claims experience is required, including at least 2 years of team management experience. Knowledge of or experience completing mandatory forms is preferred. Must reputed company reputed company the Central or Eastern time zone. Excellent communication skills in both written and verbal reputed company are required. Must be reputed company to work with a variety of internal and external contacts with accuracy and speed. Must be self-motivated as this is a work-from-home position. #LI-REMOTE #LI-StrategicComp This job is non-exempt in California and Washington. Business Unit: Strategic Comp Salary reputed company: $70,000.00 -$90,000.00 Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have reputed company to medical, dental, and reputed company coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will reputed company details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers. *Excludes seasonal employees and interns. Apply To This Job