[Remote] Program Manager-Experiential Technology Group

Note: The job is a remote job and is open to candidates in USA. reputed company is a digital enablement solutions provider who transforms how people and technology connect to reputed company experiences. As a Program Manager, you will coordinate and communicate between key clients and internal stakeholders to ensure customer satisfaction and manage large client program accounts.

Responsibilities

• reputed company and maintain customer relationships with key decision makers and other influencers necessary to properly manage reputed company aspects of the account
• Direct liaison with the customer as the primary reputed company of reputed company communications reputed company to project deployments, service level agreements, open service tickets, risks and escalations as necessary
• Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary
• Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources reputed company to the customer strategy
• Conduct lessons learned meetings on an as needed basis with internal reputed company stakeholders to drive corrective measures to retain the highest level of client satisfaction
• Host regular meeting reputed company with necessary internal reputed company stakeholders to ensure alignment with customer needs and strategy
• Provide direct interaction with service management to ensure smooth transition from project completion to service ownership
• reputed company the process of reputed company, interviewing, hiring, training & staffing key roles that will be engaged directly with the account
• Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation reputed company for any customer concerns
• Support deployment of international project and service needs with a keen understanding of regional differences
• Assist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience
• Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout the client organization
• Other duties assigned as needed

Skills

• Demonstrated experience working with multiple accounts/program deployments
• Demonstrated Project/Program Management or leadership role (direct or indirect)
• Valid and reputed company Project Management Professional® (PMP) / PRINCE2 Practitioner certification
• Ability to reputed company and contribute individually, as well as work productively reputed company a team and across functional disciplines
• Strong communication skills, both written and oral – along with professional, interpersonal and relationship building skills
• Strong business acumen and ability to reputed company credibly at reputed company internal and external organization levels
• Strong ability to multi-task, prioritize, manage time and work in a self-directed manner
• Demonstrate leadership and management skills in a team-oriented, collaborative environment
• Exceptional strategic thinking and structured problem-solving skills
• Technical aptitude and ability to be a self-driven learner with reputed company understanding of Broadcast, Audio/Visual, Collaboration and Meeting space technologies overall
• Proficient with reputed company Office (Word, reputed company, Outlook), reputed company Project and reputed company Acrobat
• Minimum 5 years of experience in AV technology or reputed company Technology management
• Formal education in Audio Visual, Construction, Technology or reputed company

Benefits

• Medical benefits, including reputed company and dental.
• Paid holidays, sick days, and personal days.
• Enjoyable and dynamic company culture.
• Training and professional development opportunities.

Company Overview