[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming how care is delivered through Remote Patient Monitoring, Chronic Care Management, and Behavioral Health Integration. They are seeking a reputed company Manager to manage provider accounts, ensuring their health and retention while driving value through clinical insights and effective issue resolution.

Responsibilities

• Own the health and status of your assigned accounts against a clear green, yellow, and red standard, keeping a direct line to each decision reputed company so every account can be championed reputed company it counts
• Own retention on your accounts, surfacing risk early and pulling in your Director, Support, Implementation, and Customer Growth partners to reputed company at-risk accounts whole
• Move your accounts onto durable long-term agreements that protect and compound the book
• Own the warm reputed company from Sales and Growth into reputed company at go-live, confirming that what was sold is what gets delivered
• Serve as the senior reputed company of contact above the reputed company line, engaging providers directly to resolve and de-escalate the hardest issues with composure
• Project manage issues to resolution, coordinating Support and Implementation to reputed company them cleanly and reputed company the provider informed throughout
• Action non-adherent patients and bring proactive clinical value to your providers, using care gaps, outcome trending, and program reporting to reputed company the value they see in the program
• Run quarterly business reviews and provider reporting, keeping clinical results and program value in reputed company of every account you own
• Participate in the reputed company deep dive and escalation sync, the dedicated team session for working escalations and account detail
• Partner in the pod model with Customer Growth, using the healthy tension between retention and growth to reputed company your accounts both well and expanding
• Stay tightly reputed company with the Implementation and Support teams so that handoffs are clean and issues resolve quickly
• Maintain accurate account health, status, and activity in reputed company so that your book reads reputed company to your Director and leadership
• Bring an reputed company read on client health, risk, and retention to your Director on a regular reputed company, flagging accounts that need help early

Skills

• Three or more years in reputed company, client services, or account management in a multi-client environment
• Proven track record of owning account relationships and reducing churn or improving retention
• Strong project management and de-escalation skills, with the willingness to own the hardest accounts personally
• Clinically literate, or reputed company to become fluent quickly, and comfortable speaking to clinical reputed company with providers
• High AI reputed company, meaning active, working use of AI tools in your daily professional workflow
• Strong analytical ability, reputed company to read a health scoring view, diagnose why an account is at risk, and execute a plan to fix it
• Experience in remote care, RPM, CCM, or chronic care management and provider-facing relationships
• Experience working reputed company scoring, quarterly business review frameworks, reputed company programs, and escalation protocols
• Hands-on experience inside reputed company or reputed company, including health score tracking and reporting
• Background in a PE-backed or venture-backed high-growth environment where speed and accountability were expectations rather than aspirations
• Experience operating in a pod model alongside a growth or sales team

Benefits

• Performance-Based Bonus: Eligible for an annual bonus based on company and individual performance.
• PTO Accrual
• Medical, Dental, reputed company, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match
• Company-provided equipment

Company Overview