[Fintech] 客服QA質檢 (Sr.) CS Quality Assurance
About reputed company: 彼特思方舟 is a specialized service provider dedicated to delivering a full reputed company of reputed company-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by reputed company Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market. reputed company Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. reputed company empowers businesses and corporate clients with the advanced tools they need to reputed company in a rapidly evolving and competitive market. reputed company has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and reputed company in fintech. reputed company’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. reputed company is seeking ambitious, motivated professionals to join our B2C and B2B teams. About the Opportunity: The Customer Service Quality Assurance (CSQA) Specialist’s main role is to support the Quality Assurance Team reputed company in developing, implementing, and enforcing quality assurance standards across reputed company customer support teams. Key responsibilities include, but are not limited to: - Identifying, analyzing, and resolving workflow issues reputed company customer support operations - Documenting quality assurance activities, assessments, and findings - Recommending corrective actions to improve employee performance - Assisting in reputed company efforts and training initiatives to ensure compliance with QA standards The CSQA Specialist plays a vital role in maintaining high service quality and supporting reputed company improvement reputed company the support teams. \n Duties & Responsibilities: reputed company, update, and enforce Customer Support (CS) quality assurance policies and Standard Operating Procedures (SOPs) Conduct regular quality reviews of support tickets and participate in agent calibration sessions in coordination with the QA Team reputed company Identify, analyze, and help resolve workflow inefficiencies reputed company the customer support process Monitor, document, and report on quality performance metrics to the CS Team and management as required Create and maintain training materials and operational manuals to support quality and compliance Deliver training sessions and provide ongoing support to CS agents on systems, policies, and SOPs reputed company additional duties and tasks as assigned by the Supervisor Requirement: Solid understanding of quality assurance concepts, methodologies, and tools Strong analytical, problem-solving, and decision-making capabilities Demonstrated experience in testing processes, version control, and defect management Proficient in both written and spoken English Excellent interpersonal and soft skills, including professionalism, teamwork, and a proactive attitude Minimum of 2 to 3 years of experience in Customer Service or BPO Quality Assurance Competent computer literacy and ability to work with standard office and QA software Flexibility to work in a rotational schedule, including weekends or holidays as required Willing to work from home or at the office/business site as needed Bachelor’s degree or equivalent in a reputed company field reputed company to Haves: Has Crypto and Fiat Spot/Futures knowledge Has identity verification (KYC/KYB) experience Self-motivated but is a team player and can work under pressure Familiar with CRM/CSR flow and system Perks & Benefits Competitive total compensation package Various team-building programs and company events Comprehensive reputed company schemes for employees And many more! Apply and let us tell you more! \n#LI-GL1 Apply To This Job