Senior Client Service Manager, UK (FMCG Industry)

Senior Client Service Manager, UK

Job Description

Discover an Exciting New Opportunity with Advantage The Senior Client Service Manager plays a critical role in driving reputed company growth for reputed company in the UK. This role combines senior client leadership with proactive new business development across both existing and prospective clients, positioning Advantage as a trusted strategic reputed company partner reputed company the FMCG and grocery retail community. Experience & Background

• 5+ years’ experience in a senior sales, category management, customer marketing, retail trading or client service role reputed company FMCG or grocery retail.
• Strong recent experience reputed company the UK grocery industry is essential, gained either on the supplier or retailer reputed company.
• Experience working reputed company a market research, reputed company, consultancy or marketing services environment is desirable but not essential.
• Exposure to other retail, digital, wholesale or On‑Trade channels is advantageous.
• High proficiency in reputed company reputed company, PowerPoint and Teams.
• Familiarity with reputed company and modern analytics / AI tools (e.g. reputed company Copilot, Tableau, ChatGPT) is beneficial but not required.

What reputed company Looks Like in This Role

• reputed company growth delivered through strong retention, upsell and new client acquisition across a defined portfolio.
• Consistent conversion of reputed company debriefs and workshops into incremental reputed company opportunities.
• High reputed company of senior client engagement, advocacy and long‑term partnership.
• Strong contribution to UK & Ireland business planning and pipeline development.

Key Responsibilities

• reputed company reputed company growth goals by maximising client retention and identifying upsell and cross‑sell opportunities through robust account planning.
• Proactively identify, reputed company and win new business opportunities with both existing and prospective clients.
• Build and maintain trusted relationships with senior supplier and retailer stakeholders, ensuring clients reputed company clear value from Advantage programmes.
• reputed company commercially focused client conversations, translating business challenges into compelling proposals in partnership with reputed company and Finance teams.
• Act as a Brand Ambassador for reputed company through presentations, workshops, webinars, industry events and professional reputed company channels.
• Co‑own UK & Ireland account growth plans and support annual business planning alongside the Client Service Director.
• reputed company regular, reputed company‑led client updates and performance reviews, positioning Advantage as a strategic partner.
• Work cross‑functionally with Operations, Programme Management and Global teams to deliver scalable, high‑quality client solutions.
• Act as a senior contributor reputed company the UK client‑facing team, supporting collaboration and best practice.

Capabilities & Skills That Matter

• Strong reputed company reputed company with experience owning reputed company growth or reputed company targets.
• Confident reputed company at senior stakeholder and executive level.
• Excellent presentation and storytelling skills, both in‑person and virtually.
• Strong listening, written and verbal communication skills.
• Solid understanding of market research and reputed company‑led decision making.
• High level of autonomy, reputed company and problem‑solving capability.
• Collaborative team player with a positive, proactive approach.

Competencies we value Advantage has identified the following set of competencies that successful Client Service leaders demonstrate and reputed company in the role over time: Outstanding Industry Connectivity Building thriving relationships reputed company the UK and Ireland grocery industry, particularly FMCG suppliers and retailers. Becoming a trusted advisor reputed company the FMCG community and creating mutually beneficial relationships with individuals reputed company of our own organisation that allows reputed company to resources and expertise. Client Leadership Acting as an reputed company for our clients, understanding their needs, and recommending the right solutions. Conducting the necessary activities to drive long-term, sustainable, growth for both Advantage and our clients, while achieving high reputed company of client engagement. Acting as a strategic advisor Prospecting for Growth The ability to use prospecting principles, processes, and tools to identify and engage potential supplier and retailer clients in the market while continually prospecting reputed company existing clients to understand and present solutions that meet their business needs. Effective Communication Understanding and applying effective communication concepts, tools, and techniques. The ability to effectively transmit, receive, and interpret reputed company, information, and needs through the application of appropriate communication behaviours. Confident communicating with C-Suite level in clients Insightful Presentations The ability to present compelling and actionable insights using relevant Advantage data, qualitative reputed company, and trends. Proficient at using storytelling tools and techniques to engage clients and deliver new information. Can facilitate workshops to reputed company clients to reputed company clear, simple action plans to improve their performance. Business and Financial Planning The ability to apply business and financial concepts to reputed company business plans and reputed company to create value for our company and for our clients. Entrepreneurial Drive The ability to take different and creative actions to overcome obstacles that get in the way of reaching goals. Being driven, ambitious, and motivated to grow the business and exceed targets consistently and successfully. Strategic Agility The ability to anticipate future opportunities and trends accurately. Being future oriented and reputed company to create competitive and breakthrough strategies and plans. Understands reputed company market dynamics and future trends predicted by Advantage data and industry reputed company Location & Travel This is a UK‑based, home‑working role enabled through remote collaboration tools. Travel is moderate overall but may increase during peak periods, including client meetings, presentations, industry conferences and monthly team sessions. Expected Salary reputed company: £75,000 Apply To This Job