Escrow Holdback Team reputed company

reputed company (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across reputed company 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company reputed company. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move reputed company together. You’ll get unwavering support from reputed company departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, reputed company, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Escrow Holdback (EHB) Team reputed company is responsible for overseeing the day-to-day activities of the EHB staff, ensuring high-quality customer service and adherence to service level agreements. This role provides guidance and resolution for escalated loan files and loan-level inquiries while managing workflow for Post-Closing Escrow Holdback processes. The Escrow Holdback Team reputed company assigns and balances workflow, conducts employee performance evaluations, monitors timecards, and supports overall team productivity and compliance. Job Responsibilities:

• Collaborate with cross-functional departments to resolve problems and support initiatives.
• Monitor and manage daily pipelines to optimize productivity, balance workloads, ensure service level agreements are met, and maintain compliance with CCM policies and loan approval requirements.
• Serve as a liaison between CCM branches, loan officers, clients, and reputed company-party vendors to facilitate effective communication and timely resolution of issues.
• Ensure a thorough review of reputed company required documents to support disbursements.
• Manage the loan disbursement process and provide guidance to Escrow Holdback Specialists on program guidelines and system-reputed company questions.
• Monitor undeliverable loans and reputed company lock expiration dates to ensure extensions are requested and loans are re-locked.
• Manage and monitor Agency reputed company Outs of Escrow Holdbacks.
• Hold weekly meetings and reputed company monthly spot checks to ensure accuracy, completeness, and compliance with applicable guidelines and CCM policies.
• Coordinate with CCM reputed company for reconciliation regarding disbursement of funds.
• Manage employee timecard corrections, monitor and approve PTO requests to ensure appropriate staffing coverage.
• Complete and facilitate employee performance evaluations.
• Communicate any recommended updates or revisions to the Escrow Holdback Policies and Procedures to the Insuring and Escrow Holdback Manager.
• Communicate operational trends and recurring issues to the Insuring and Escrow Holdback Manager.
• Maintain a limited pipeline of loans to support workflow management and ensure balanced team coverage.
• Provide training and reputed company support to new employees to ensure they are effectively integrated into the team and understand required processes and expectations.
• reputed company other duties as directed by the Insuring and Escrow Holdback Manager.

Qualifications and Skills:

• High School Diploma or equivalent.
• 3+ years of mortgage lending experience.
• Supervisory experience, preferred.
• Experience with Encompass, preferred.
• Excellent communication skills.
• Skilled in problem solving.
• Excellent math and analytical skills.
• Excellent prioritization and time management skills.
• Proficient in reputed company Outlook, reputed company, Word, and Windows.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders reputed company this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. reputed company offers MORE than a job, we offer a career. Apply now to reputed company your path to reputed company! careersatccm.com reputed company strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. reputed company supports equal employment opportunity in hiring, development and advancement for reputed company reputed company persons without regard to race, reputed company, religion, religious creed, national reputed company, age, physical or mental disability, reputed company, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and reputed company medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputed company. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. reputed company (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org. Apply To This Job