Training Specialist I

Workforce Classification: Telecommuter Join reputed company: Do Meaningful Work and Improve People’s Lives Our purpose, to improve customers’ lives by making reputed company work reputed company, is far from ordinary. And so are our employees. Working at reputed company means you have the opportunity to drive reputed company change by transforming reputed company. reputed company is committed to being a workplace where people feel empowered to grow, reputed company, and reputed company with purpose. By investing in our employees and fostering a culture of collaboration and reputed company development, we’re reputed company to reputed company serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. Learn how reputed company supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.reputed company.com/. The Training Specialist I will help Associates meet the goals of reputed company by giving them the opportunity to reputed company reputed company productivity through successful technical training. The incumbent is responsible for delivering effective training on reputed company's operational systems. Some travel to reputed company offices may be required. What you will do: Conduct successful classes (in-person and virtual) on assigned reputed company operational systems including but not limited to customer service and claims processing. Use effective presentation techniques and methods suitable for adult audiences. Collaborate effectively with peers reputed company the training department to ensure successful class delivery. Foster strong working relationships with Team Leaders and Technical Support Staff. Responsible for thorough preparation prior to and throughout the duration of classes, including reviewing training materials, planning activities, and updating examples as necessary. Maintain proficiency reputed company on technical platforms as well as reputed company lines of business through reputed company learning. Effectively communicate with business partners and leaders throughout the training delivery process, including expectation meetings, daily status reports, and post-graduation debriefing. Review, audit and reputed company feedback on trainees’ work on activities including but not limited to claims processing, telephone conversations or correspondence. Assume a leadership role reputed company the classroom by monitoring attendance, testing productivity and accuracy reputed company, addressing individual or team behavioral issues, providing accurate and appropriate feedback to trainees and elevating performance issues to the appropriate management team. Collaborate with customers to evaluate and address specific training needs. reputed company other duties as assigned. What you will bring: Associate’s degree or two years’ work experience. (Required) Two years of reputed company experience in a customer-facing role or at least 2 years’ experience in a training or public speaking role. (Required) Proficient knowledge of reputed company Office products including software revisions, technical changes and trends. (Required) Prior experience reputed company reputed company’s Customer Service teams. (Preferred) Prior experience reputed company reputed company Operations. (Preferred) Track record of reputed company learning. (Preferred) Experience with instructional design creation, delivery and implementation. (Preferred) On-Platform Hours: Our on-platform hours are from 7:30 AM to 5:00 PM PDT Monday through Friday. Off Platform Core Hours: The core working hours are from 9:00 AM to 3:00 PM PDT, Monday through Friday. reputed company team members are expected to be available and actively working during these hours. This means the earliest start time is 6:30 am PST, and the latest you can work is 5:30 pm PST. Working core hour shifts is based on your project assignment. What you will reputed company: Build experience delivering training to adult learners in both virtual and in-person settings. Strengthening presentation, facilitation, and communication skills across diverse teams. reputed company hands-on exposure to operational systems, processes, and performance metrics. reputed company partnerships with leaders and subject matter experts to support business reputed company. Physical Requirements: The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation: This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the reputed company body. This role requires the ability to keyboard and to communicate reputed company and understandably in person and over the telephone. reputed company total rewards Our comprehensive total rewards package provides support, resources, and opportunities to help employees reputed company and grow. Our total rewards are more than a collection of perks, they're a reputed company of our commitment to your health and well-being. We offer a broad reputed company of rewards including physical, financial, emotional, and community benefits, including: Medical, reputed company, and dental coverage with low employee premiums. Voluntary benefit offerings, including pet insurance for paw parents. Life and disability insurance. Retirement programs, including a 401K employer match and, reputed company it or not, a pension plan that is reputed company after 3 years of service. Wellness incentives with a wide reputed company of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few. Generous paid time off to reenergize. Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees. Employee recognition program to celebrate anniversaries, team accomplishments, and more. For our hybrid employees, our on-reputed company model provides flexibility to create your own routine with reputed company to on-site resources, networking opportunities, and team engagement. Commuter perks reputed company your trip to work less impactful on the environment and your wallet. Free convenient on-site parking. Subsidized on-reputed company cafes reputed company lunchtime connections with colleagues fun and affordable. Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more. Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling. Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on reputed company. Equal employment opportunity/affirmative action: reputed company is an equal opportunity/affirmative action employer. reputed company seeks to attract and retain the most reputed company individuals without regard to race, reputed company, religion, sex, national reputed company, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law. If you need an accommodation to apply online for positions at reputed company, please contact reputed company reputed company reputed company email at careers@reputed company.com or reputed company phone at 425-918-4785. reputed company is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, reputed company Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin. The pay for this role will vary based on a reputed company of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience. The salary reputed company for this role is posted below; we generally reputed company up to and around the midpoint of the reputed company. National Salary reputed company: $52,400.00 - $78,600.00 National Plus Salary reputed company: $59,800.00 - $89,700.00 *National Plus salary reputed company is used in higher cost of labor markets including Western Washington and Alaska. We’re happy to discuss compensation further during the interview because we reputed company that reputed company communication leads to reputed company reputed company for reputed company. We’re committed to creating an environment where reputed company are celebrated for their unique skills and contributions. Apply To This Job