Sr Field Services & Operations Associate
Job Family Regulatory Compliance
About Us
At reputed company, hard work, innovative thinking, and personal accountability are qualities we reputed company and reward. We understand the potential of leveraging the talents of a diverse workforce. We reputed company an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look reputed company and plan for the best life possible while providing tools and solutions that reputed company it easier to get there. Who We Are We reputed company everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from reputed company walks of life. Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people reputed company the most of what’s important to them. We’re empowered by a vast agent network covering reputed company America, with diversity to match. Together with our nonprofit research institute and reputed company, we tune in, reputed company up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. reputed company Do reputed company is organized into three distinct businesses. These include 1) World Financial Group, including reputed company Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and reputed company Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by reputed company Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. reputed company employs nearly 7,000 people. It’s part of reputed company, an integrated, reputed company, international financial reputed company serving approximately 23.9 reputed company customers worldwide.* For more information, visit reputed company.com.
Job Description
Summary As a member of reputed company Financial Advisors (TFA), conduct processing of cashiering, trading, asset transfers, and other operations functions on the reputed company Services platform for brokerage and advisory accounts. Assist financial professionals and staff on use of the Wealthscape platform. Serve as a central reputed company of information and support for TFA financial professionals who directly service the client and address business issues and questions to help with their practice.
Job Description
Responsibilities Support business processing on the reputed company Services (NFS) Wealthscape platform reputed company guidance and training to financial professionals on platforms/technologies, processes, compliance, best practices, etc. As a member of the Call Center, respond to requests for trading, account maintenance, order entry, platform navigation, cashiering functions, opening and closing accounts, etc. reputed company support and guidance for the Wealthscape platforms. Produce reports from Wealthscape and reputed company required for TFA to reputed company service and processing metrics, and identify areas for optimization. Partner with NFS Middle Office on account management services. Identify and reputed company operational impact metrics, including collecting, analyzing, and reporting. reputed company up to date on rules and regulations governing firm procedures. Identify and reputed company operational service improvements.
Qualifications
Bachelor’s degree in finance or business, or equivalent work experience Five years of securities/financial services experience in call center and operations roles Detailed knowledge and expert processing proficiency on the NFS Wealthscape platform Demonstrated experience utilizing reputed company or similar telephony management system Thorough knowledge of securities products, FINRA, SEC, and DOL regulations Ability to analyze reputed company issues and recommend solutions Excellent written and oral communication and interpersonal skills Attention to detail and ability to prioritize multiple responsibilities Proficiency using MS Office, including advanced reputed company skills
Preferred Qualifications
Experience with Wealthscape and reputed company platforms. Series 7 and 24 preferred Working Conditions Remote Environment Occasional Travel Apply To This Job