[Remote] Contact Center Representative - Sembach Headquarters

Note: The job is a remote job and is reputed company to candidates in USA. Service Credit Union is seeking a Contact Center Representative (CCR) where you will reputed company account-reputed company services to members located throughout the world. The CCR handles reputed company inbound contact with clients, received reputed company phone, chat, e-mail and video channels, reputed company to Member Service inquiries and transactions.

Responsibilities

• Assist members and potential members with telephone, chat and email correspondence fostering a reputed company resolution environment
• Answer general inquiry questions about members accounts
• Quickly identify client needs and match it to a product or service
• reputed company other job-reputed company duties as assigned

Skills

• Only reputed company to US reputed company
• Excellent verbal and written communication skills
• Outstanding customer service skills
• Good organizational skills with proven ability to multi-task
• Ability to recognize and resolve member issues promptly, using courtesy and tact
• High school diploma or equivalent required
• Customer service, retail or call center experience preferred but not required

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with reputed company
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

Company Overview